Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEQA DUALE

Perth,WA

Summary

Individual with great interpersonal skills and the capacity to adapt to working in team settings. A smart and committed individual working to the best of her abilities and efficiently managing the obstacles of part-time job. Ongoing volunteerism displays a commitment to the community, whereas work in the customer service industry demonstrates dependability, honesty, integrity, and the capacity to cooperate. I'm currently in university and would love a part-time/casual work throughout the week. I'd want to expand my knowledge and experience in an environment that promotes professional growth in my sector of work. I'm looking for a part-time job to help with family expenses. I've had a lot of experience since I was a kid. Availability: Weekends: Saturday morning, mid-day and afternoon. Public Holidays Throughout the weekdays 9-5 More information is possible upon request. Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.

Overview

4
4
years of professional experience

Work History

Airport Customer Service Agent

Menzies Aviation
Perth, WA
07.2023 - Current
  • Assisted disabled passengers with special needs throughout their travels.
  • Responded quickly to emergency situations by following appropriate protocols.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Trained new staff members on proper customer service techniques and policies.
  • Assisted with baggage check-in and tagging for customers.
  • Processed payment transactions utilizing point of sale systems.

Call Centre Agent

TSA Group
Perth, WA
01.2023 - 06.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Pick Packer

Winc
Perth, WA
10.2022 - 03.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.

Team Member

Nandos Food Outlet
03.2021 - 09.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Learned all required tasks quickly to maximize performance
  • Contributed to team success by completing jobs quickly and accurately
  • Developed strong cooperative relationships with coworkers and managers
  • Operated register to process payments and collect cash payment for order totals
  • Worked different stations to provide optimal coverage and meet production goals
  • Maintained productive, efficient approach to all tasks
  • Trained new team members by relaying information on company procedures and safety requirements
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Customer Service Cashier

The Centre Halal Meat
06.2020 - 03.2021
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Australian Islamic College
Kewdale, WA
12.2022

High School Diploma -

AIC
12.2022

Skills

  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Self-Motivated
  • Planning and Coordination
  • Sorting and Labelling
  • Health and Safety
  • Attention to Detail
  • Coordinate Events
  • Telephone Skills
  • Time Management
  • Verbal and Written Communication
  • Passenger Assistance
  • Payment Processing
  • Effective problem solving
  • Documentation And Reporting
  • Lost Baggage Tracing

Timeline

Airport Customer Service Agent

Menzies Aviation
07.2023 - Current

Call Centre Agent

TSA Group
01.2023 - 06.2023

Pick Packer

Winc
10.2022 - 03.2023

Team Member

Nandos Food Outlet
03.2021 - 09.2022

Customer Service Cashier

The Centre Halal Meat
06.2020 - 03.2021

High School Diploma -

Australian Islamic College

High School Diploma -

AIC
DEQA DUALE