Derek Aloysius Peters
Blacktown,NSW
Summary
Hospitality operations leader with 20+ years across high-volume bars, restaurants, and 4–5 star hotels in India, UAE, and Bahrain. Proven in driving guest satisfaction, stabilizing F&B costs, elevating service standards, and coaching cross-functional teams. Deep hands-on experience with HACCP, scheduling, inventory turnover, promotions, and P&L review. Ready to step in as Duty Manager to own floor operations, resolve issues in real time, and keep the venue compliant, profitable, and loved by guests.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cluster General Manager
Brewshire India -The Reservoire Cocktail Bar & Kitchen
Bangalore, India
12.2021 - 06.2025
- Managed operational budgets and resource allocation for multiple venues, generating revenue of A5.8M annually, while maintaining a profit margin of 15% to 20%.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Coordinated cross-functional teams to ensure seamless hotel operations and guest satisfaction.
- Monitored staff performance and provided training to improve service quality standards.
- Analyzed market trends and competitor strategies to inform business decisions.
- Facilitated regular meetings with department heads to align on operational goals, and discussed strategic plans for future development.
- Cultivated relationships with local businesses to enhance community engagement initiatives.
- Developed and executed operational strategies to ensure efficient operation of the cluster.
- Oversaw compliance with health, safety, and regulatory requirements across all properties.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Established effective communication channels between different departments within the organization.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Assessed business operations, identified areas of improvement, and implemented corrective actions.
- Provided leadership and direction to staff, ensuring all goals were met or exceeded.
- Recruited, trained, evaluated and managed personnel in order to optimize team performance.
- Implemented innovative marketing strategies to maximize revenue potential within the cluster area.
Operations Manager Food & Beverage
Infinitum Hospitality, Tipsy Bull -The Bar Exchange
Bangalore, India
11.2019 - 11.2021
Operations Manager Food & Beverage
Shilton Hospitality LLP, Watson's -The Grub Pub
Bangalore, India
12.2017 - 08.2019
Assistant Restaurant & Bar Manager
Best Western Premier Hotel
Dubai, UAE
08.2016 - 06.2017
Food & Beverage Manager
12th Avenue a Suite Hotel
Bangalore, India
11.2015 - 07.2016
UAE
Self-Employed
Dubai, UAE
08.2013 - 07.2015
Assistant Restaurant & Bar Manager
Park Regis Kris Kin Hotel
Dubai, UAE
02.2013 - 07.2013
Assistant Restaurant & Bar Manager
Mercure Gold Hotel
Dubai, UAE
12.2010 - 12.2012
Bar Supervisor/Outlet In-Charge
Kempinski Hotel Mall of the Emirates
Dubai, UAE
12.2005 - 07.2010
Bartender
The Diplomat Radisson SAS
Manama, Kingdom of Bahrain
07.2004 - 11.2005
Waiter/Bartender
ITC Hotel Windsor Sheraton Towers
Bangalore, India
01.2001 - 04.2004
Education
Board Of Intermediate Education - India
Sri Sankarananda Giri Swamy
India01.2000
High School Graduate - Hubli, India
Don Bosco Academy
Hubli, India01.1998
High School - Hubli, India
St. Mary's High School
Hubli, India01.1994
Skills
- Computer proficiency
- Budget management
- Strategic marketing
- Operational strategy
- Regulatory compliance
- Performance monitoring
- Customer relationship management
- Team collaboration
- Effective communication
- Staff recruitment
- Conflict resolution
- Leadership development
- Problem solving
- Training implementation
- Microsoft Office Suite
- Point of sale systems
Accomplishments
- Emirates Palace Hotel & Resort, Abu Dhabi, GCC Conference, 12/16/05 to 12/19/05, Certificate of Appreciation
- Two-time champion service provider award, Kempinski Hotel Mall of the Emirates
- 4 years' service award, Kempinski Hotel Mall of the Emirates
Certification
- NSW RSA (Responsible Serving Of Alcohol) Certified
- NSW RCG (Responsible Conduct Of Gambling) Certified
- Basic food hygiene training (HACCP)
- Bar Management Training
- Train the trainer
- Fish philosophy training
- MMI Bar Academy Training Programmed for 3 Months
- African &Eastern Bar Academy Training
- Trip Advisor (Mercure Gold Hotel)
- Keys to professional service for Managers (Mercure Gold Hotel)
- Person In-charge LEVEL 3 training (Government of Dubai)
- Security Awareness and Safety Training
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Native/ Bilingual
References
Prathik Shetty
Owner- Brewshire India- The Reservoire Cocktail Bar & Kitchen| Bangalore, India
Contact Number: +91 9908173193
Email ID: prathik@brewshireindia.in; prathik.shetty@gmail.com
Timeline
Cluster General Manager
Brewshire India -The Reservoire Cocktail Bar & Kitchen
12.2021 - 06.2025
Operations Manager Food & Beverage
Infinitum Hospitality, Tipsy Bull -The Bar Exchange
11.2019 - 11.2021
Operations Manager Food & Beverage
Shilton Hospitality LLP, Watson's -The Grub Pub
12.2017 - 08.2019
Assistant Restaurant & Bar Manager
Best Western Premier Hotel
08.2016 - 06.2017
Food & Beverage Manager
12th Avenue a Suite Hotel
11.2015 - 07.2016
UAE
Self-Employed
08.2013 - 07.2015
Assistant Restaurant & Bar Manager
Park Regis Kris Kin Hotel
02.2013 - 07.2013
Assistant Restaurant & Bar Manager
Mercure Gold Hotel
12.2010 - 12.2012
Bar Supervisor/Outlet In-Charge
Kempinski Hotel Mall of the Emirates
12.2005 - 07.2010
Bartender
The Diplomat Radisson SAS
07.2004 - 11.2005
Waiter/Bartender
ITC Hotel Windsor Sheraton Towers
01.2001 - 04.2004
Board Of Intermediate Education - India
Sri Sankarananda Giri Swamy
High School Graduate - Hubli, India
Don Bosco Academy
High School - Hubli, India
St. Mary's High School
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