Derek Fernandes Dos Reis

• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Enhanced customer satisfaction through proactive communication and effective issue resolution.

• Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Operated with safety and skill to avoid accidents and delays.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Handled fragile items with care, ensuring minimal product damage during transportation and delivery.

Responsible for the Receiving, Cross Docking and Reverse Logistics areas of the warehouse, as well as for the development of the Leadership and Operational Management team in these areas. Working to ensure and maintain key performance indicators within target levels (received vehicles/turned vehicles, unloading time, storage/replenishment; demand fulfilment and productivity; handling of reverse stock; loss; among others). Overseeing an average inventory of 14,000 SKUs, with an average daily financial movement of $16MM."

Strategic direction of receiving and picking activities in the warehouse. Responsible for maintaining key performance indicators within required targets for the maintenance and balance of sectors, such as the number of received vehicles, financial value received, quantity of items picked, product breakage/loss, among others. Conducting training sessions for associate development, team management, resolution of operational issues, utilization of SAP.

Responsible for the fiscal and systemic release of vehicles to the receiving department; overseeing the fiscal release of vehicles for delivery to the chain's stores, and managing the scheduling and programming of payments for state taxes.