- Spending time with my family
- gardening and renovating on our hobby farm
- Enjoy watching sports - Football, cricket, baseball, F1
- Enjoy time with our pets - cats, dog, horses, alpaca, chickens
Derek Jeffers
Lewiston,SA
Summary
Dynamic Retail Business Leader with a proven track record at Fantastic Furniture, excelling in operational efficiency and team leadership. Achieved significant improvements in customer satisfaction through strategic KPI tracking and effective problem resolution. Skilled in inventory management and fostering collaborative teamwork, driving sales growth and enhancing brand loyalty.
Overview
23
23
years of professional experience
Work History
Retail Business Leader/ Store Manager
Fantastic Furiture
01.2018 - Current
- Managing up to 14 Team Members at 2 locations - retail showroom in the Gepps Cross Home HQ centre and a large offsite warehouse located at Dry Creek. Running daily operations, ensuring compliance with company policies and industry regulations for retail management.
- Using One drive folder to connect the warehouse team and sales team to review and monitor for budget tracking, customer service follow ups, inventory tracking - damaged or missing stock, annual leave tracker and company updates.
- Team rostering: Using the Dayforce platform to set up and maintain staff rosters to have optimal coverage during peak times and coverage for any annual/sick leave requirements.
- Developed and implemented operational strategies to enhance store performance in tracking key KPI's and customer satisfaction analysed through NPS results from customer survey feedback and direct feedback
- Establishing clear performance expectations from team members, fostering a culture of accountability and continuous improvement through monthly store and individual meetings with each Team Member to also cover any personal or professional concerns.
- Strong focus on safety: ensuring all team members are up to date with their training modules and educating them on potential hazards and reporting on any near miss incidents.
- Managing inventory control processes, ensuring optimal stock levels and reducing discrepancies. Running monthly stock count cycles and reviewing daily sales transactions. Having regular communication with connections within the supply chain and at DC centres in NSW and Victoria.
- Warehouse requirements: Safety checks each morning on equipment (forklift, walkie stacker, and trolley maintenance). Monitoring stock movement processes - unloading containers, checking inventory accuracy, following correct requirements for storing stock in high bay racking and picking stock for delivery or pick up services. Maintaining cleanliness and keeping isles clear.
- Optimized merchandising strategies as set by the marketing team to maximize product visibility and sales potential within the store layout. Executing each campaign display set up and price changes, helping enhance brand awareness and customer engagement.
- Celebrate success with the team when KPI targets are achieved.
Store Manager
Fantastic Furniture
07.2016 - 01.2018
- Oversaw daily store operations and maintained optimal inventory levels.
- Led a team of sales associates to achieve outstanding customer service standards.
- Analyzed sales data to develop strategies that improved overall store performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Sales Consultant/Assistant Manager
Fantastic Furniture
05.2006 - 06.2016
- Provided sales and customer service assistance to walk-in traffic
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Consultant
Buy Rite Furniture
07.2002 - 03.2006
- Developed strong client relationships through personalized consultations on made to order furniture.
- Analyzed customer needs to provide tailored furniture solutions and enhance satisfaction.
- Listened to understand customer needs and recommend available products and options.
- Customer service - organising customer collections, booking deliveries, handling product inquiries and delivery issues.
Education
Bachelor of Arts - Secondary Teaching
University of Adelaide
Underdale CampusNo Degree - Associate Diploma of Visual Arts
North Adelaide School of Art
North Adelaide,SANo Degree - IT Certificate IV
TAFE
Torrens ValleySkills
- Effective team leadership
- Operational efficiency management
- Effective time management
- Effective problem resolution
- Effective multitasking
- Consistent reliability
- Excellent communication
- Collaborative decision-making
- Team building
- Collaborative teamwork
Interests
Timeline
Retail Business Leader/ Store Manager
Fantastic Furiture
01.2018 - Current
Store Manager
Fantastic Furniture
07.2016 - 01.2018
Sales Consultant/Assistant Manager
Fantastic Furniture
05.2006 - 06.2016
Sales Consultant
Buy Rite Furniture
07.2002 - 03.2006
Bachelor of Arts - Secondary Teaching
University of Adelaide
No Degree - Associate Diploma of Visual Arts
North Adelaide School of Art
No Degree - IT Certificate IV
TAFE