Derek Kilgour
Gilston,QLD
Summary
As a dedicated, loyal, and accomplished professional, I am seeking to further my career in a position with new challenges. I look forward to contributing my experience in providing excellent leadership skills, training & development skills, high quality customer service, strong team values and problem-solving skills to the future success of a professional organisation.
Overview
14
14
years of professional experience
Work History
Vocational Trainer
BUSY At Work
Southport, QLD
06.2021 - Current
- Responsible for providing training and workshops to Workforce Australia Customers who have a need to increase their proficiency in workplace essential skills, occupational math and/or basic computer skills.
Instructional and hands-on programs and courses that focus on the skills required for a Job. Counsel customers one-on-one about job readiness, career goals and job search strategies. Work with an ethnically and culturally diverse population. Ability to operate a variety of office
equipment..
Trainer/Team Leader - Service Delivery
BUSY At Work
Southport, QLD
05.2021 - 06.2022
- Scheduled and taught in class and online courses to increase learning opportunities
- Quickly adapted training plans for business needs, keeping timelines, budgets and desires in mind
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Prepared and presented supplementary learning material to support structured lessons
- Implemented new training courses after assessing corporate data and identifying employee weaknesses
- Tracked attendance and evaluated progress for assigned trainees
- Recruited and trained new members of Service Delivery team
- Implemented diverse instructional methods, optimising trainee engagement
- Monitored participant workflow and behaviours throughout training process
- Developed individualised training plans to achieve staff readiness
- Introduced standardised training for cohesive learning environments
- Contributed to reductions in employee turnover by revamping training programs
- Analysed team performance and identified opportunities for additional training
- Supported productivity increase and business growth through new hire training and mentoring
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with Service Delivery Officers through positive attitude and attentive response
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Coordinated weekly meetings for internal and external groups
- Conducted training and mentored team members to promote productivity and commitment to efficient service
- Led team of 30 members while providing exceptional customer service
- Assisted with new hire processing and existing training programs
- Implemented new working processes to deliver multiple improvements
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Service Delivery Officer
BUSY At Work
Southport, QLD
03.2021 - 05.2021
- Assessing and processing claims made by employers for the Boosting Apprenticeship Commencements (BAC) Australian Government wage subsidy scheme
- Ensuring that Australian apprentice and employer information was accurate and consistent between State & Federal Government systems
- Assess the validity of claims by analysing the information provided by the employer
- Requesting further information from employers if any discrepancies were found
- Further analysing returned information from employers
- Approving or rejecting claim based on information provided
- Processing claim though Australian Government systems to finalising payment to the employer.
National Learning & Development Manager
Stellar Asia Pacific
Gold Coast - Biggera Waters, QLD
01.2010 - 03.2021
- Lead Learning & Development (L&D) functions from a national and local level across three key contracts
- An Australian Government national contract, a Blue-chip Private Health Insurance portfolio, and a State Government Public Transport System
- Had overall responsibility for the L&D of approx
- 700 staff across three contact centres, Gold Coast QLD, Wollongong NSW, and Box HIll VIC
- Initiated new L&D initiatives and objectives across all three centres
- Developed, designed and deployed training from a compliance and legislation perspective across all three contracts
- Meeting multiple State and Australian Government legislation
- Provide continuous project leadership by acting as facilitator and mentoring other team members, promoting collaboration and knowledge sharing
- Develop and maintain relationships with key stakeholders; manage stakeholder expectations; negotiate with and influence stakeholders on specific learning initiatives liaising with several Australian and State based Government departments
- Project management, development and deployment of large-scale induction programs
- Developed and delivered multiple training initiatives across all contracts within specific timeframes
- Design and development of multiple learning and assessment tools
- Lead and develop a team of full-time and seconded L&D Associates
- Analyse learning & development opportunities and implement strategic training modules.
Education
Certificate IV Training & Assessment -
Arrow Training
Skills
- Exceptional ability to manage multiple, competing priorities
- Ability to navigate through ambiguity to deliver results
- Outstanding project management skills with demonstrated ability in learning projects
- Highly flexible, self-directed and ability to adapt in rapidly changing environments
- Proven expertise in adult learning theory, instructional design methodology and program facilitation
- Ability to work independently and collaboratively
- Exceptional knowledge of training and assessment processes
- Strong ability to facilitate programs in engaging, energetic and culturally sensitive manner
- Ability to communicate across multidisciplinary teams
- Proven communication skills with various Australian Government and State Government Departments
Timeline
Vocational Trainer
BUSY At Work
06.2021 - Current
Trainer/Team Leader - Service Delivery
BUSY At Work
05.2021 - 06.2022
Service Delivery Officer
BUSY At Work
03.2021 - 05.2021
National Learning & Development Manager
Stellar Asia Pacific
01.2010 - 03.2021
Certificate IV Training & Assessment -
Arrow Training
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