Derek Saker
Wagga Wagga
Summary
At Dolrex Pty Ltd, I harnessed my operations management and communication skills to reduce costs and enhance client relationships, achieving significant improvements in customer satisfaction. My expertise in financial reporting and mentoring empowered teams, driving process improvements and fostering a culture of excellence and fiscal responsibility.
Overview
14
14
years of professional experience
Work History
Company Director
Dolrex Pty Ltd
12.2009 - 10.2023
- Reduced operational costs by negotiating favorable contracts with vendors and suppliers.
- Maintained fluency in relevant social and digital technologies and platforms.
- Mastered knowledge of client business on behalf of cross-functional teams.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted in recruiting, hiring and training of team members.
- Maintained, verified and updated privileges for credentials files, insurance, and legal documentation.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalised service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Maintained clean and safe vehicle, contributing to positive image of company.
Skills
- Operations management
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Coaching and mentoring
- Financial reporting
- Risk management
- Process improvement
- Company guidelines
Timeline
Company Director
Dolrex Pty Ltd
12.2009 - 10.2023
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