Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

DEREK WANG

Ashfield,NSW

Overview

9
9
years of professional experience

Work History

Service support consultant

Jobs StateWide
Bankstown
01.2025 - Current
  • Managed and coordinated appointment schedules for jobseekers, ensuring timely communication and confirmation of bookings to support a smooth candidate experience.
  • Assisted candidates with compliance requirements including Police Checks, Working with Children Checks, and reference checks, ensuring documentation was accurate and submitted on time.
  • Utilized recruitment systems such as JobReady to conduct proactive candidate outreach, update records, upload resumes and screening notes, and track candidate engagement (e.g., DNA notes).
  • Conducted initial phone appointments to assess jobseeker skills, experience, and support needs, including identifying training or upskilling opportunities.
  • Followed up with candidates post-interview to gather feedback and provide a supportive debrief, contributing to continuous improvement in candidate engagement.
  • Monitored daily application targets and compliance metrics to ensure jobseekers met their employment obligations.
  • Reviewed and screened resumes, identifying alignment with employer requirements and referring suitable candidates for opportunities.

Engagement Coordinator

KPMG
Parramatta
06.2022 - 01.2025
  • Managed data entry, client billing, customer information updates and drafting and sending out client contracts within KPMG systems, ensuring accuracy and efficiency.
  • Conducted resume screening and shortlisting, scheduled interviews via calendar invites, and facilitated candidate interviews in close collaboration with hiring managers to ensure effective selection of high-quality talent aligned with role requirements.
  • Proficient in SAP, CRM, Smart Documents, Docusign, and KPMG applications to streamline operational tasks
  • Demonstrated excellent communication skills, managing client relationships professionally and fostering long-term connections.
  • Strong time management skills to consistently meet compliance and service-level agreements (SLAs).
  • Served as Lead for KPMG’s Pride network, planning office events for days of significance and developing inclusion and diversity strategies that fostered safe, visible, and valued spaces for LGBTQ+ employees.
  • Represented KPMG on internal and external panels, advocating for inclusive workplace practices and contributing to initiatives that support diverse talent attraction and employee retention.

Sales Associate

Dior
Sydney, NSW
12.2021 - 06.2022
  • Delivered exceptional customer service in a fast-paced environment, creating a welcoming and positive experience for all clients.
  • Built and maintained strong client relationships through regular communication, providing product updates, fulfilling requests, and coordinating exclusive event invitations.
  • Demonstrate in-depth knowledge of Dior products, including fashion, accessories, fragrances, and cosmetics. Stay updated on new collections and seasonal items.
  • Drive sales by recommending and upselling Dior products based on customer preferences. Achieve personal and team sales goals while maintaining brand standards.
  • Help monitor stock levels, assist in product replenishment, and ensure proper handling of inventory. Report any stock discrepancies or issues to management.
  • Accurately process sales transactions, returns, and exchanges using point-of-sale (POS) systems. Handle payment transactions and ensure smooth checkout experiences.

Peer Support Volunteer

One Door Mental Health - Connector Hub
Campbelltown
06.2021 - 12.2021
  • Assisted peer support workers in utilizing inclusive language to foster a respectful and supportive environment.
  • Collaborated in the planning and delivery of workshops tailored to LGBTQ+ consumers, ensuring content was positive, inclusive, and empowering.
  • Shared lived experiences to create a safe, open space for individuals, offering insights and personal perspectives to foster positivity and connection.
  • Promoted trauma informed communication and helped ensure that language used in mental health discussions was affirming and accessible for all individuals.

Sales Professional

David Jones - Elizabeth Street
08.2016 - 01.2020
  • Delivered high-quality customer service in a luxury retail environment, ensuring customer satisfaction and addressing inquiries promptly.
  • Managed inventory, ensuring stock accuracy and integrity while maintaining a seamless shopping experience.
  • Assisted customers in opening AMEX cards, upselling products, and providing tailored recommendations to enhance their purchase experience.
  • Took responsibility for opening and closing duties, including till balancing, end-of-day emails, and maintaining a neat and organized shop floor.
  • Completed daily planners and tracked key performance indicators (KPIs) to ensure goals were met and updated throughout the day.
  • Executed visual merchandising and operational tasks in alignment with company policies and procedures to enhance store presentation.
  • Cultivated a positive, friendly atmosphere aligned with branding strategy, ensuring customers received exceptional service while meeting sales targets.

Education

Bachelor's Degree - Business, Marketing and Human Resources

University of Technology Sydney
01.2022

Diploma - Business

TAFE NSW
01.2019

Skills

  • Fast-paced administration
  • Customer service
  • Time management
  • Organizational skills
  • Interview coordination
  • Resume screening
  • Recruitment
  • Attention to detail
  • Strong verbal and written communication
  • Calendar management
  • Event coordination
  • Team collaboration
  • Relationship management
  • Problem-solving
  • Handling confidential information
  • MS Office proficiency
  • Diversity advocacy

Accomplishments

  • Contributed to the award-winning project “Voices of Our People”, which earned the LGBTQ+ Inclusive Innovation Award at the AWEI (Australian Workplace Equality Index) Awards, supporting KPMG’s recognition as a Gold Tier Employer for LGBTQ+ inclusion.

References

  • Allana, Minogue, Team Leader, 0411 756 746, KPMG
  • Ahmed, Hassim, Senior Consultant, 0458 703 101, KPMG

Timeline

Service support consultant

Jobs StateWide
01.2025 - Current

Engagement Coordinator

KPMG
06.2022 - 01.2025

Sales Associate

Dior
12.2021 - 06.2022

Peer Support Volunteer

One Door Mental Health - Connector Hub
06.2021 - 12.2021

Sales Professional

David Jones - Elizabeth Street
08.2016 - 01.2020

Bachelor's Degree - Business, Marketing and Human Resources

University of Technology Sydney

Diploma - Business

TAFE NSW
DEREK WANG