DEREK WANG
Ashfield,NSW
Overview
9
9
years of professional experience
Work History
Service support consultant
Jobs StateWide
Bankstown
01.2025 - Current
- Managed and coordinated appointment schedules for jobseekers, ensuring timely communication and confirmation of bookings to support a smooth candidate experience.
- Assisted candidates with compliance requirements including Police Checks, Working with Children Checks, and reference checks, ensuring documentation was accurate and submitted on time.
- Utilized recruitment systems such as JobReady to conduct proactive candidate outreach, update records, upload resumes and screening notes, and track candidate engagement (e.g., DNA notes).
- Conducted initial phone appointments to assess jobseeker skills, experience, and support needs, including identifying training or upskilling opportunities.
- Followed up with candidates post-interview to gather feedback and provide a supportive debrief, contributing to continuous improvement in candidate engagement.
- Monitored daily application targets and compliance metrics to ensure jobseekers met their employment obligations.
- Reviewed and screened resumes, identifying alignment with employer requirements and referring suitable candidates for opportunities.
Engagement Coordinator
KPMG
Parramatta
06.2022 - 01.2025
- Managed data entry, client billing, customer information updates and drafting and sending out client contracts within KPMG systems, ensuring accuracy and efficiency.
- Conducted resume screening and shortlisting, scheduled interviews via calendar invites, and facilitated candidate interviews in close collaboration with hiring managers to ensure effective selection of high-quality talent aligned with role requirements.
- Proficient in SAP, CRM, Smart Documents, Docusign, and KPMG applications to streamline operational tasks
- Demonstrated excellent communication skills, managing client relationships professionally and fostering long-term connections.
- Strong time management skills to consistently meet compliance and service-level agreements (SLAs).
- Served as Lead for KPMG’s Pride network, planning office events for days of significance and developing inclusion and diversity strategies that fostered safe, visible, and valued spaces for LGBTQ+ employees.
- Represented KPMG on internal and external panels, advocating for inclusive workplace practices and contributing to initiatives that support diverse talent attraction and employee retention.
Sales Associate
Dior
Sydney, NSW
12.2021 - 06.2022
- Delivered exceptional customer service in a fast-paced environment, creating a welcoming and positive experience for all clients.
- Built and maintained strong client relationships through regular communication, providing product updates, fulfilling requests, and coordinating exclusive event invitations.
- Demonstrate in-depth knowledge of Dior products, including fashion, accessories, fragrances, and cosmetics. Stay updated on new collections and seasonal items.
- Drive sales by recommending and upselling Dior products based on customer preferences. Achieve personal and team sales goals while maintaining brand standards.
- Help monitor stock levels, assist in product replenishment, and ensure proper handling of inventory. Report any stock discrepancies or issues to management.
- Accurately process sales transactions, returns, and exchanges using point-of-sale (POS) systems. Handle payment transactions and ensure smooth checkout experiences.
Peer Support Volunteer
One Door Mental Health - Connector Hub
Campbelltown
06.2021 - 12.2021
- Assisted peer support workers in utilizing inclusive language to foster a respectful and supportive environment.
- Collaborated in the planning and delivery of workshops tailored to LGBTQ+ consumers, ensuring content was positive, inclusive, and empowering.
- Shared lived experiences to create a safe, open space for individuals, offering insights and personal perspectives to foster positivity and connection.
- Promoted trauma informed communication and helped ensure that language used in mental health discussions was affirming and accessible for all individuals.
Sales Professional
David Jones - Elizabeth Street
08.2016 - 01.2020
- Delivered high-quality customer service in a luxury retail environment, ensuring customer satisfaction and addressing inquiries promptly.
- Managed inventory, ensuring stock accuracy and integrity while maintaining a seamless shopping experience.
- Assisted customers in opening AMEX cards, upselling products, and providing tailored recommendations to enhance their purchase experience.
- Took responsibility for opening and closing duties, including till balancing, end-of-day emails, and maintaining a neat and organized shop floor.
- Completed daily planners and tracked key performance indicators (KPIs) to ensure goals were met and updated throughout the day.
- Executed visual merchandising and operational tasks in alignment with company policies and procedures to enhance store presentation.
- Cultivated a positive, friendly atmosphere aligned with branding strategy, ensuring customers received exceptional service while meeting sales targets.
Education
Bachelor's Degree - Business, Marketing and Human Resources
University of Technology Sydney
01.2022
Diploma - Business
TAFE NSW
01.2019
Skills
- Fast-paced administration
- Customer service
- Time management
- Organizational skills
- Interview coordination
- Resume screening
- Recruitment
- Attention to detail
- Strong verbal and written communication
- Calendar management
- Event coordination
- Team collaboration
- Relationship management
- Problem-solving
- Handling confidential information
- MS Office proficiency
- Diversity advocacy
Accomplishments
- Contributed to the award-winning project “Voices of Our People”, which earned the LGBTQ+ Inclusive Innovation Award at the AWEI (Australian Workplace Equality Index) Awards, supporting KPMG’s recognition as a Gold Tier Employer for LGBTQ+ inclusion.
References
- Allana, Minogue, Team Leader, 0411 756 746, KPMG
- Ahmed, Hassim, Senior Consultant, 0458 703 101, KPMG
Timeline
Service support consultant
Jobs StateWide
01.2025 - Current
Engagement Coordinator
KPMG
06.2022 - 01.2025
Sales Associate
Dior
12.2021 - 06.2022
Peer Support Volunteer
One Door Mental Health - Connector Hub
06.2021 - 12.2021
Sales Professional
David Jones - Elizabeth Street
08.2016 - 01.2020
Bachelor's Degree - Business, Marketing and Human Resources
University of Technology Sydney
Diploma - Business
TAFE NSW
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