Managed and coordinated appointment schedules for jobseekers, ensuring timely communication and confirmation of bookings to support a smooth candidate experience.
Assisted candidates with compliance requirements including Police Checks, Working with Children Checks, and reference checks, ensuring documentation was accurate and submitted on time.
Utilized recruitment systems such as JobReady to conduct proactive candidate outreach, update records, upload resumes and screening notes, and track candidate engagement (e.g., DNA notes).
Conducted initial phone appointments to assess jobseeker skills, experience, and support needs, including identifying training or upskilling opportunities.
Followed up with candidates post-interview to gather feedback and provide a supportive debrief, contributing to continuous improvement in candidate engagement.
Monitored daily application targets and compliance metrics to ensure jobseekers met their employment obligations.
Reviewed and screened resumes, identifying alignment with employer requirements and referring suitable candidates for opportunities.
Engagement Coordinator
KPMG
Parramatta
06.2022 - 01.2025
Managed data entry, client billing, customer information updates and drafting and sending out client contracts within KPMG systems, ensuring accuracy and efficiency.
Conducted resume screening and shortlisting, scheduled interviews via calendar invites, and facilitated candidate interviews in close collaboration with hiring managers to ensure effective selection of high-quality talent aligned with role requirements.
Proficient in SAP, CRM, Smart Documents, Docusign, and KPMG applications to streamline operational tasks
Demonstrated excellent communication skills, managing client relationships professionally and fostering long-term connections.
Strong time management skills to consistently meet compliance and service-level agreements (SLAs).
Served as Lead for KPMG’s Pride network, planning office events for days of significance and developing inclusion and diversity strategies that fostered safe, visible, and valued spaces for LGBTQ+ employees.
Represented KPMG on internal and external panels, advocating for inclusive workplace practices and contributing to initiatives that support diverse talent attraction and employee retention.
Sales Associate
Dior
Sydney, NSW
12.2021 - 06.2022
Delivered exceptional customer service in a fast-paced environment, creating a welcoming and positive experience for all clients.
Built and maintained strong client relationships through regular communication, providing product updates, fulfilling requests, and coordinating exclusive event invitations.
Demonstrate in-depth knowledge of Dior products, including fashion, accessories, fragrances, and cosmetics. Stay updated on new collections and seasonal items.
Drive sales by recommending and upselling Dior products based on customer preferences. Achieve personal and team sales goals while maintaining brand standards.
Help monitor stock levels, assist in product replenishment, and ensure proper handling of inventory. Report any stock discrepancies or issues to management.
Accurately process sales transactions, returns, and exchanges using point-of-sale (POS) systems. Handle payment transactions and ensure smooth checkout experiences.
Peer Support Volunteer
One Door Mental Health - Connector Hub
Campbelltown
06.2021 - 12.2021
Assisted peer support workers in utilizing inclusive language to foster a respectful and supportive environment.
Collaborated in the planning and delivery of workshops tailored to LGBTQ+ consumers, ensuring content was positive, inclusive, and empowering.
Shared lived experiences to create a safe, open space for individuals, offering insights and personal perspectives to foster positivity and connection.
Promoted trauma informed communication and helped ensure that language used in mental health discussions was affirming and accessible for all individuals.
Sales Professional
David Jones - Elizabeth Street
08.2016 - 01.2020
Delivered high-quality customer service in a luxury retail environment, ensuring customer satisfaction and addressing inquiries promptly.
Managed inventory, ensuring stock accuracy and integrity while maintaining a seamless shopping experience.
Assisted customers in opening AMEX cards, upselling products, and providing tailored recommendations to enhance their purchase experience.
Took responsibility for opening and closing duties, including till balancing, end-of-day emails, and maintaining a neat and organized shop floor.
Completed daily planners and tracked key performance indicators (KPIs) to ensure goals were met and updated throughout the day.
Executed visual merchandising and operational tasks in alignment with company policies and procedures to enhance store presentation.
Cultivated a positive, friendly atmosphere aligned with branding strategy, ensuring customers received exceptional service while meeting sales targets.
Education
Bachelor's Degree - Business, Marketing and Human Resources
University of Technology Sydney
01.2022
Diploma - Business
TAFE NSW
01.2019
Skills
Fast-paced administration
Customer service
Time management
Organizational skills
Interview coordination
Resume screening
Recruitment
Attention to detail
Strong verbal and written communication
Calendar management
Event coordination
Team collaboration
Relationship management
Problem-solving
Handling confidential information
MS Office proficiency
Diversity advocacy
Accomplishments
Contributed to the award-winning project “Voices of Our People”, which earned the LGBTQ+ Inclusive Innovation Award at the AWEI (Australian Workplace Equality Index) Awards, supporting KPMG’s recognition as a Gold Tier Employer for LGBTQ+ inclusion.