Summary
Overview
Work History
Education
Skills
Timeline
Generic

DERRICK MEGRATH

Drayton,QLD

Summary

Proven leader with extensive experience in operations management and Sales growth and training, notably at OzShut Roller Shutters. I started Ozshut Pty ltd with the owners back in march 2006 and built the business to over 22 million per annum...Excelled in cross-functional team coordination and organizational development, driving company growth and fostering a culture of innovation. Skilled in data-driven decision-making and effective leadership, achieving significant cost reductions and enhancing customer service. Successfully implemented sales strategies, leading to a 30% reduction in operational costs. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with many year history of successful industry performance.

Overview

31
31
years of professional experience

Work History

Senior Executive Manager

OzShut Roller Shutters
06.2018 - 03.2023
  • Negotiated favorable contracts with vendors, securing cost savings for the company.
  • Fostered a culture of innovation by encouraging staff to explore new ideas and solutions, ultimately driving the company''s competitive edge and long-term success.
  • Mentored junior staff to develop their skills and advance their careers within the organization.
  • Enhanced communication between departments for improved collaboration and project success.
  • Developed strategic plans and set clear objectives, resulting in consistent company growth.
  • Established a culture of accountability, fostering an environment where employees take ownership of their work and strive for excellence in every task performed.
  • Championed change management initiatives, successfully navigating teams through transitions while minimizing disruptions to productivity.
  • Developed succession plans that identified future leaders within the organization while providing them pathways toward career growth.
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Improved productivity while reducing staffing and operational costs by 30%.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Managing Director

Wizbang Detailers And Dent Removal
11.2012 - 01.2018
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Prepared annual budgets with controls to prevent overages.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

General Manager

OzShut Roller Shutters
03.2006 - 06.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.

Promotions Manager

Half Price Shutters
01.2004 - 01.2006
  • Managed a team of promotion coordinators, ensuring smooth execution of campaigns and timely completion of tasks.
  • Optimized promotional budgets to ensure maximum return on investment while maintaining a high level of quality in promotional materials.
  • Measured campaign effectiveness using various metrics, adjusting strategies as needed to maximize results.
  • Negotiated contracts with vendors for promotional materials, securing favorable terms that benefited the business financially.
  • Collaborated with sales teams to design customized promotions tailored to specific client needs, resulting in improved client satisfaction rates.
  • Streamlined processes within the promotions department, reducing inefficiencies and enabling faster turnaround times for projects.
  • Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
  • Developed comprehensive post-campaign reports that detailed performance data and insights, informing future strategy decisions for the company''s promotions.
  • Analyzed market trends and competitor activities to identify new opportunities for promotional growth.
  • Boosted brand awareness by strategizing and executing promotional campaigns across multiple platforms.
  • Increased customer engagement through innovative in-store events and targeted marketing initiatives.
  • Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.
  • Mentored junior staff members in best practices for promotion management, fostering professional development within the team.
  • Collaborated with sales staff to plan campaigns.
  • Managed day-to-day functions of promotion and marketing departments.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.

Director

Megraths Mortgage Solutions
02.1998 - 03.2003
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Purchasing Manager

Millennium Hotel
01.1996 - 01.1998
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Implemented policies to reduce cost and eliminate waste.
  • Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
  • Implemented strategic sourcing initiatives, reducing overall purchasing costs.
  • Reduced order processing time by automating purchase orders and invoicing systems.
  • Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Wrote standard operating procedures for department.
  • Developed risk management strategies to mitigate potential disruptions in the supply chain.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
  • Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
  • Collaborated with cross-functional teams to identify cost-saving opportunities in the supply chain.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Completed monthly profit and loss performance reports.

Beverage Manager

Christmas Island Resort And Casino
04.1992 - 12.1995
  • Designed creative cocktail recipes that became popular among guests, driving repeat business.
  • Designed beverage menus.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurants.
  • Managed all day-to-day operations within budgeted guidelines.
  • Established strong relationships with suppliers, securing high-quality products at competitive prices.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Purchased beverage stock and handled all inventory needs.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Complied with health and safety regulations.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Managed bar and wait staff and directed hiring program.
  • Limited portion sizes and used garnishes to control food costs.
  • Integrated service and team management strategies to boost business profits.
  • Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
  • Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.
  • Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
  • Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
  • Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
  • Collaborated with vendors for better pricing, leading to increased profit margins.
  • Implemented waste reduction measures through proper portion control techniques which led to significant cost savings.
  • Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.
  • Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
  • Maintained compliance with all local, state, and federal regulations pertaining to alcohol sales and service protocols.
  • Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
  • Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
  • Worked closely with chefs on pairing recommendations for food menus enhancing dining experiences.
  • Organized special events and promotions that attracted new patrons and increased overall sales revenue.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • complete day to day operations of 3 casino bars, 2 rest bars and a night club.
  • Developed unique events and special promotions to drive sales.

Education

Mt Isa High
Qld
12.1987

Skills

  • Operations Management
  • Cross-functional Team Coordination
  • Organizational Development
  • Strategic Partnerships
  • Corporate Communications
  • Staff Training
  • Workflow Management
  • Personnel Management
  • Performance Evaluation
  • New business launch
  • Cost Reduction
  • Key Performance Indicators
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Effective leader
  • Employee Motivation
  • Staff Management
  • Hiring and Onboarding
  • Management Team Building
  • Sales Strategies
  • Purchasing and planning
  • Delegation
  • KPI Tracking
  • Sales Promotion
  • Data-driven decision-making

Timeline

Senior Executive Manager

OzShut Roller Shutters
06.2018 - 03.2023

Managing Director

Wizbang Detailers And Dent Removal
11.2012 - 01.2018

General Manager

OzShut Roller Shutters
03.2006 - 06.2012

Promotions Manager

Half Price Shutters
01.2004 - 01.2006

Director

Megraths Mortgage Solutions
02.1998 - 03.2003

Purchasing Manager

Millennium Hotel
01.1996 - 01.1998

Beverage Manager

Christmas Island Resort And Casino
04.1992 - 12.1995

Mt Isa High

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DERRICK MEGRATH