Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deryn Kollner

Bonbeach,VIC

Summary

Detail-oriented Health Information Services Clerk with a strong track record in maintaining data accuracy, patient confidentiality, and efficient documentation processing. Committed to enhancing operational efficiency and supporting team collaboration.

Overview

24
24
years of professional experience

Work History

Health Information Services Clerk

Cabrini Health
Brighton, VIC
07.2009 - 07.2024
  • Maintain patient confidentiality and privacy by complying with the release of patient information to healthcare professionals.
  • Organized patient records for efficient access by healthcare professionals.
  • Processed medical documentation in compliance with privacy regulations.
  • Maintained data entry accuracy in electronic health record systems.
  • Processed incoming requests for patient information, ensuring accuracy and privacy of data.
  • Assisted in retrieving records for review by clinicians or researchers as requested.
  • Scanned hard copies of health records into electronic systems.
  • Trained new clerical staff on office procedures and record management systems.
  • Assisted staff with retrieving patient records and information from health databases.
  • Compiled statistics for analysis of trends in health care services delivery.
  • Conducted research activities related to medical coding procedures.
  • Supported audits by preparing required documentation and reports.
  • Coordinated communication between departments for information exchange.
  • Trained new clerks on office procedures and record management systems.
  • Generated reports related to patient information per departmental needs.
  • Tracked daily requests for access to protected health information.
  • Retrieved archived files upon request and ensured proper storage after use.

In-Store Team Member

Woolworths Liquor/BWS
Keysborough, VIC
09.2012 - 09.2023
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Supported inventory management through regular stock checks and replenishment.
  • Engaged in training new staff on store procedures and customer service standards.
  • Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
  • Unloaded trucks delivering merchandise to the store.
  • Kept track of inventory levels in order to inform management when stock needs replenishing.
  • Resolved customer complaints in a timely manner following the store's customer service policies.
  • Implemented safety protocols to maintain a secure shopping environment for all customers.

Store Team Member

Woolworths
Keysborough, VIC
09.2007 - 09.2012
  • Greeted customers and provided excellent customer service.
  • Operated point-of-sale system for customer transactions.
  • Ensured cleanliness and safety standards throughout the store.
  • Assisted in stocking shelves with merchandise.

Gaming Attendant & Bar Attendant

Sandbelt Hotel
Moorabbin Hotel, VIC
09.2001 - 09.2006
  • Monitored gaming machines for proper functionality and player engagement.
  • Resolved minor technical issues with gaming equipment promptly and efficiently.
  • Ran daily financial operation reports, tallied receipts and recorded details of sales.
  • Completed training on policies and procedures, health and safety and environmental responsibilities.
  • Maintained a clean work area by sanitizing all gaming equipment after each use.

Securitization & Business Banking Officer

National Australia Bank
Melbourne, VIC
06.2000 - 07.2005
  • Input security documents into the software system.
  • Check security documents for consistency and compliance of securitization.
  • Proactively investigate outstanding security documents and follow up on their return.
  • Handling and processing clients' instructions on a daily basis.
  • Maintain customer accounts.
  • Provided exceptional customer service while responding to client inquiries, resolving account issues, and processing transactions in a timely manner.

Education

High School Diploma -

Peninsula College of TAFE
Frankston, VIC
10-1996

Skills

  • Microsoft Office Suite
  • Data accuracy
  • Documentation processing
  • Team work and collaboration
  • Problem solving
  • Excellent customer service
  • Effective communication
  • Time management

Timeline

In-Store Team Member

Woolworths Liquor/BWS
09.2012 - 09.2023

Health Information Services Clerk

Cabrini Health
07.2009 - 07.2024

Store Team Member

Woolworths
09.2007 - 09.2012

Gaming Attendant & Bar Attendant

Sandbelt Hotel
09.2001 - 09.2006

Securitization & Business Banking Officer

National Australia Bank
06.2000 - 07.2005

High School Diploma -

Peninsula College of TAFE

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Deryn Kollner