Deryn Van Heerden

12.2006 - Current

Evaluated customer needs and made appropriate product recommendations
Resolved customer issues using listening skills, professional attitude and problem- solving techniques
Notified customers of pricing changes and special offers to boost sales
Set up promotional displays to highlight new products and special offers
Directed customers to appropriate merchandise and store locations
Shelved and stocked products in appropriate locations
Helped maintain clean and orderly work environment
Upheld company standards for brand and merchandise presentation
Maintained knowledge of current sales and promotions
Answered customer phone calls to address concerns and questions
Managed cash and credit card transactions
Alerted supervisors regarding safety and security issues
Helped customers find desired items and sizes by closely supporting each person throughout the buying process
Completed multiple resets per day to keep merchandise well-organized and presentable
Minimized loss by watching for and recognizing security risks and active theft
DH
Connected with customers to offer assistance and promote products.

Summary