Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Desi Lefort

HAMPTON EAST,Victoria

Summary

Professional and effective leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Venue Manager

ALH Group
01.1989 - Current
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Skills

  • Writing and verbal communication
  • Relationship Building
  • Health and safety compliance
  • Performance Improvement
  • Teamwork and Collaboration
  • Data Analysis
  • Process Improvements

Certification

  • Licensed RSA
  • RSG
  • First Aid
  • Gaming Industry Employee Licence
  • Venue Operator Nominee

Languages

Greek
Elementary

Timeline

Venue Manager

ALH Group
01.1989 - Current

Similar Profiles

CREATE PROFILE
Desi Lefort