DESIREE ARMENIO
South Morang,Australia
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Known for problem-solving abilities and creating positive shopping experiences. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
18
18
years of professional experience
Work History
Bookkeeper/Administrative Duties
Armenio Plumbing & Drain Cleaning
Melbourne, VIC
12.2021 - Current
- Supplier orders and deliveries
- Xero book keeping and account reconciliation
- Advertisement and marketing for the business
- Client consultations for selections for home renovations
- Quoting for renovations works
- Arranging all trades and time schedules for clients.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Monitored cash flow, preparing reports to inform management of financial status.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Generated invoices for clients and tracked payments received from customers.
- Managed payroll processing for staff members.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
Associate Recruitment Consultant
HAYS Recruitment
Melbourne, VIC
08.2021 - 05.2022
- Specialised in Human Resources recruitment across the North West Victoria region
- primary focus is to partner with candidates and clients, using the depth and breadth of my expertise and market knowledge to ensure we make the unique match
- Advised clients on best practices when recruiting new employees.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Provided guidance to employers on interviewing techniques and selection criteria.
- Attended industry events and conferences to network with potential hires.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Assisted in onboarding activities such as background checks, orientation sessions.
- Conducted reference checks for shortlisted candidates.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Collaborated with department heads to ensure recruitment strategies were aligned with organizational objectives.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Planned and executed recruitment events to bring in area candidates.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Managed full-cycle recruiting processes for managerial and executive-level vacancies.
- Researched competitive salary data for use in job offers.
- Coordinated interview schedules between hiring managers and applicants.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Participated in team meetings providing updates on recruitment activity status.
- Hired employees and processed hiring-related paperwork.
- Created detailed reports outlining the success of recruitment campaigns.
Trade & Commercial Coordinator for Victoria
King Living
Melbourne, VIC
04.2021 - 12.2021
- Working independently, self-managed from home, and regularly in all stores across VIC.
- Main point of contact for all Victorian interior designers, builders, and architects.
- Administration for all VIC orders, from point of sale to delivery, installation, follow-up, etc.
- A thorough knowledge of all products, including a good relationship with all departments throughout AUS.
- Working closely with interior designers, architects, high-profile clients, and multi-million-dollar projects.
- A thorough understanding of building plans, hard materials, and colors is necessary to make selections for furnishings.
- Ensured accuracy of all commercial documents, such as contracts, invoices and purchase orders.
- Prepared accurate quotes for customers based on current market conditions.
- Created and sent price quotes to potential customers.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Responded promptly to customer inquiries regarding order status or product information.
- Verified commercial account information.
- Maintained a database of existing suppliers and their pricing structures.
- Developed project proposals for new project updates.
- Tracked shipments from suppliers and updated relevant personnel regarding arrival dates.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Monitored commercial project progress.
- Collected payments from clients.
- Assessed job sites to determine work needed.
- Compiled reports on sales figures, market trends and customer feedback.
- Organized promotional events to increase brand awareness in the marketplace.
- Worked effectively in team environments to make the workplace more productive.
Sales Consultant / Interior Designer / Customer Service Representative
Gainsville Furniture
Southbank Melbourne, VIC
05.2019 - 03.2021
- Commission based incentives, personally selling $1.3 Million in furniture within my current employment
- Exceeding KPI targets
- Handling after sales / service department calls and emails, inc arranging warranty call outs with third party technicians
- Administration, inventory and showroom display / organization
- A thorough knowledge of all products, including a good relationship with all departments throughout Melbourne
- Working closely with Gainesville Factory in China, inc development of products
- Working daily with builders and developers, as well as new home owners of custom built homes
- A thorough understanding of building plans, hard materials, and colors is necessary to make selections for furnishings.
- A good understanding of the furniture retail market and its competitors.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Identified customer needs by asking questions and advising on best solutions.
- Replenished and arranged items to maintain appearance.
- Produced sales documents, finalized deals and filed records.
- Handled credit and debit card payment processing to complete purchasing experience.
- Participated in regular training sessions on new products, services, and industry trends.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Advised clients on how best to utilize available space within their homes or businesses.
- Advised customers on best practices when using company products or services.
- Established long-term relationships with key contacts at client companies.
- Worked effectively in team environments to make the workplace more productive.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Consultant / Interior Designer
King Living
Southport, Gold Coast, QLD
02.2018 - 05.2019
- Commission based incentives, personally selling $1.56 Million in furniture within my 15 months of employment
- Exceeding KPI targets
- Administration, inventory and showroom display / organization
- POS display before and after sale periods
- A thorough knowledge of all products, including a good relationship with all departments throughout AUS
- Working daily with builders and developers, as well as new home owners of custom built homes
- Worked closely with interior designers on high-profile clients.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Negotiated deals and handled complaints or objections.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Created customized presentations for potential customers based on their requirements.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Identified areas of improvement within existing processes and procedures.
- Priced out products for customers and drew up sales paperwork.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Consultant / Interior Designer / Customer Service Representative
Gainsville Furniture
Nunawading Melbourne
11.2013 - 12.2018
- Working closely with the business owners in a store 2IC position
- Commission based incentives, personally selling over $6 million in furniture within my 4 years of employment
- Handling after sales / service department calls and emails, inc arranging all warranty call outs with third party technicians, for the past 3 years
- Administration, data entry, inventory and showroom display / organisation
- A thorough knowledge of all products, including a good relationship with all suppliers, locally, interstate and internationally
- As well as our own factory staff and QC team in China
- Opening and closing the showroom daily
- Purchase orders to suppliers for all sales within the 3 Melbourne stores
- Warehouse stock allocation
- 4 years full time employment in a high end furniture store
Interior Designer / Stylist / Merchandiser / Store Assistant
Living 151 Furniture & Accessories
Westfield Plenty Valley
01.2013 - 01.2014
- Styling/Merchandising the store, private in home customer consultations, sales, administration
Bakery/ Grocery department/ Deli / Fresh Produce
Coles
South Morang/Balaclava
01.2010 - 01.2012
Sales Representative - Commercial Food Industry
Benedikts Imports
Moorabbin
01.2010 - 01.2011
Sales Representative - Outbound Calls
Australia Private Networks
01.2009 - 01.2010
- Company Overview: Satellite Internet Provider
- Satellite Internet Provider
Casual Deli Assistant
Woolworths
South Morang
01.2007 - 01.2009
Education
Diploma of Arts - Interior Design and Decoration
Melbourne Polytechnic
Preston01.2012
VCE -
Mill Park Secondary College
Mill Park01.2008
Skills
- Xero bookkeeping
- Ability to set goals and exceed targets
- Polished and styled appearance
- Problem solving
- Time management
- Exceptional customer service skills
- Outgoing and friendly personality
- Honesty and integrity
References
References available upon request.
Personal Information
- Age 34
- Female
- Married
- Mother of a 2-year-old daughter
Timeline
Bookkeeper/Administrative Duties
Armenio Plumbing & Drain Cleaning
12.2021 - Current
Associate Recruitment Consultant
HAYS Recruitment
08.2021 - 05.2022
Trade & Commercial Coordinator for Victoria
King Living
04.2021 - 12.2021
Sales Consultant / Interior Designer / Customer Service Representative
Gainsville Furniture
05.2019 - 03.2021
Sales Consultant / Interior Designer
King Living
02.2018 - 05.2019
Sales Consultant / Interior Designer / Customer Service Representative
Gainsville Furniture
11.2013 - 12.2018
Interior Designer / Stylist / Merchandiser / Store Assistant
Living 151 Furniture & Accessories
01.2013 - 01.2014
Bakery/ Grocery department/ Deli / Fresh Produce
Coles
01.2010 - 01.2012
Sales Representative - Commercial Food Industry
Benedikts Imports
01.2010 - 01.2011
Sales Representative - Outbound Calls
Australia Private Networks
01.2009 - 01.2010
Casual Deli Assistant
Woolworths
01.2007 - 01.2009
Diploma of Arts - Interior Design and Decoration
Melbourne Polytechnic
VCE -
Mill Park Secondary College
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