Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
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Desiree Baxter

Cloverdale,Australia

Summary

Hard working and mechanically minded Pool Technician with a strong background in hands-on maintenance, manual labour and operating a range of tools and equipment. Experienced in physical demanding roles and committed to working safely and efficiently in all conditions. My foundation in sports and recreation has developed my teamwork, discipline and resilience - all for which I'm now looking to apply in a FIFO setting. Eager to transition into remote site work, bringing a can-do attitude and a willingness to take on new training, including manual labour, machinery and site safety certifications.

Overview

4
4
years of professional experience

Work History

Swimming Pool Service Technician

Poolwerx
10.2024 - Current
  • Perform regular pool cleaning, water testing and chemical balancing. Install pool equipment, including pumps, filters, chlorinators, pool cleaners and heat pumps. Inspect and diagnose problems and communicate with clients professionally.
  • Developed strong relationships with clients through clear communication channels regarding service appointments and updates.
  • Achieved timely completion of projects by coordinating effectively with other team members during installations or repairs.
  • Boosted customer satisfaction by offering tailored recommendations on pool upgrades and renovations based on individual needs.

Aquatic & Recreation Centre Duty Manager

Bluefit, Belmont Oasis Leisure Centre
01.2023 - 10.2024
  • Maintaining a safety-first approach to managing everyday operations, employees and customers. Handling chemicals and ensuring ideal water quality in swimming pools. Administering first-aid and controlling emergencies.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions as well as mentored and supported upcoming leaders.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Set up sporting programs for children and over saw their performance.

Customer Service Representative

Bluefit, Belmont Oasis Leisure Centre
01.2022 - 10.2024
  • Being first point of contact for patrons, answering phone calls and emails. Enrolling customers into swim school and sports programs. Handling food and making coffee.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lifeguard and Swim Teacher

Bluefit, Belmont Oasis Leisure Centre
01.2021 - 10.2024
  • Supervising swimming pools and enforcing the rules of the centre. Rescue swimmers in need or in risk of drowning. Provide first aid in the event of an injury.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Prevented accidents through regular equipment inspections and maintenance.

Kids Sports Coach

Bluefit, Belmont Oasis Leisure Centre
01.2021 - 10.2024
  • Coach and guide children aged 4 – 13 years of age in basketball, soccer and gymnastics.

Outside School Hours Care (OSHC) Educator

Bluefit, Belmont Oasis Leisure Centre
04.2021 - 04.2023
  • Actively supervise children in the centre and on excursions during after/before school care and holiday program. Work cooperatively in a team to run activities and create a safe and fun environment.

Education

Diploma of Leadership and Management -

North Metropolitan TAFE
12.2023

Diploma of Sport - undefined

North Metropolitan TAFE
12.2023

Aquatic Technical Operator Certificate - undefined

Royal Life Saving WA
01.2023

Certificate III Sport & Recreation - undefined

North Metropolitan TAFE
04.2022

Year 12 WACE Certificate - undefined

Belmont City College
04.2022

Skills

  • Excellent written and verbal communication skills
  • Strong and reliable work ethic
  • Self-motivated, quick learner
  • Ability to work autonomously
  • Team player
  • Excellent time management skills
  • Friendly and outgoing nature

Hobbies and Interests

Video editing, Playing AFL, Travelling, Camping, Painting and crafts

Accomplishments

  • Leisure Employment Australia (LEA) Trainee of the Year 2022
  • WA LEA State Excellence Award 2022
  • Finalist WA School Based Trainee of the Year 2022
  • North Metropolitan TAFE WA Ambassador Award for School Based Trainee of the Year 2022
  • Belmont City College Visual Arts Award 2022
  • Belmont City College Sport Star of the Year Award from 2019 to 2022

Timeline

Swimming Pool Service Technician

Poolwerx
10.2024 - Current

Aquatic & Recreation Centre Duty Manager

Bluefit, Belmont Oasis Leisure Centre
01.2023 - 10.2024

Customer Service Representative

Bluefit, Belmont Oasis Leisure Centre
01.2022 - 10.2024

Outside School Hours Care (OSHC) Educator

Bluefit, Belmont Oasis Leisure Centre
04.2021 - 04.2023

Lifeguard and Swim Teacher

Bluefit, Belmont Oasis Leisure Centre
01.2021 - 10.2024

Kids Sports Coach

Bluefit, Belmont Oasis Leisure Centre
01.2021 - 10.2024

Diploma of Sport - undefined

North Metropolitan TAFE

Aquatic Technical Operator Certificate - undefined

Royal Life Saving WA

Certificate III Sport & Recreation - undefined

North Metropolitan TAFE

Year 12 WACE Certificate - undefined

Belmont City College

Diploma of Leadership and Management -

North Metropolitan TAFE

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