Desiree Lynley
Melbourne,VIC
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
11
11
years of professional experience
Work History
Bartender
Aramark
Lexington, KY
11.2021 - 01.2025
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Met customer, business operations and server needs with minimal errors or delays.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Staff Mixologist
Red Mile Gaming and Racing
06.2024 - 01.2025
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Created signature beverages to increase revenue and patron loyalty.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Starbucks Lead
Red Mile Gaming and Racing
Lexington, KY
10.2023 - 01.2025
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Bartender
Red Mile Gaming and Racing
Lexington, KY
02.2023 - 01.2025
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Resolved customer complaints in a professional manner.
Bartender
EZgigs
Lexington, KY
11.2021 - 01.2025
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification of guests to verify age requirements for alcohol purchase.
Beertender
Keeneland
Lexington, KY
10.2022 - 11.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
The Apiary
Lexington, KY
09.2022 - 01.2023
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved customer concerns with friendly and knowledgeable service.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Front End Associate
Walmart
Richmond, KY
06.2021 - 09.2022
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Processed and completed cash or credit transactions accurately.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Recommended complementary and discounted items to customers to increase sales.
- Maintained clean and clutter-free front-end area.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Bartender Assistant
Malibu Jacks
Lexington, KY
06.2022 - 06.2022
Deli Worker
Old Town Amish
Berea, KY
10.2020 - 02.2021
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cleaned utensils, dishes and glasses for customer use.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Cashier
Old Town Amish
Berea, KY
10.2020 - 02.2021
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Records Clerk
Tracy's Pampered Pets
Richmond, TX
01.2016 - 01.2021
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Strictly adhered to confidentiality dictations to safeguard information.
- Created or updated records with new files or information.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Operated mechanized files to retrieve records.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
- Implemented new filing system and created updated forms.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Improved profit margins by streamlining operations and workflow.
Pet Sitter
Tracy's Pampered Pets
Richmond, TX
01.2014 - 01.2021
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Followed owner instructions on feeding times to keep animals on schedule for food and medications.
- Cared for farm animals such as chickens, cows and horses, consistently meetings individual needs and maintaining clean animal spaces.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Offered animals ample exercise opportunities through walks and play activities.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Dog Walker
Tracy's Pampered Pets
Richmond, TX
01.2014 - 01.2021
- Scheduled dog walking services and collected payments from pet owners.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education
Associate of Science - Biological And Physical Sciences
Bluegrass Community And Technical College
Lexington, KY08.2024
Bartending
Lexington Bartending School
Lexington, KY08.2022
Skills
- Customer service expertise
- Menu development
- Mixology techniques
- Event planning
- Inventory management
- Strong teamwork
- Adaptability and flexibility
- Cleaning and organization
Timeline
Staff Mixologist
Red Mile Gaming and Racing
06.2024 - 01.2025
Starbucks Lead
Red Mile Gaming and Racing
10.2023 - 01.2025
Bartender
Red Mile Gaming and Racing
02.2023 - 01.2025
Beertender
Keeneland
10.2022 - 11.2024
Server
The Apiary
09.2022 - 01.2023
Bartender Assistant
Malibu Jacks
06.2022 - 06.2022
Bartender
Aramark
11.2021 - 01.2025
Bartender
EZgigs
11.2021 - 01.2025
Front End Associate
Walmart
06.2021 - 09.2022
Deli Worker
Old Town Amish
10.2020 - 02.2021
Cashier
Old Town Amish
10.2020 - 02.2021
Records Clerk
Tracy's Pampered Pets
01.2016 - 01.2021
Pet Sitter
Tracy's Pampered Pets
01.2014 - 01.2021
Dog Walker
Tracy's Pampered Pets
01.2014 - 01.2021
Associate of Science - Biological And Physical Sciences
Bluegrass Community And Technical College
Bartending
Lexington Bartending School
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