Summary
Overview
Work History
Education
Skills
References
Timeline
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Desiska Candra

Chatswood

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Front Office duty Manager

Stamford hotel
06.2021 - Current
  • Managed day-to-day operations of the front office department, including check in/check out procedures, reservations and guest inquiries
  • Supervised a team of 9 front desk agents, providing training, guidance, and performance evaluations
  • Implemented strategies to enhance guest satisfaction scores, resulting in 50% increase in positive guest feedback
  • Developed and maintained strong relationships with guests, addressing concerns and resolving issues in a timely and professional manner
  • Collaborated with other departments to ensure seamless guest experiences and efficient hotel operations.

Housekeeping Supervisor

Sofitel Darling harbor
01.2020 - 01.2021
  • Assigned guest rooms and common areas to housekeeping staff
  • Inspected rooms and common areas
  • Hired, trained, and disciplined housekeeping staff
  • Was responsible for staff tasks
  • Made the daily roster
  • Ordered the cleaning products.

Coordinator (housekeeping)

westin sydney
05.2014 - 12.2016
  • Managed the correspondence via phone and emails and provided prompt delivery of excellent service for both internal and external guests
  • Processed request and delegated work assignments to housekeepers
  • Prepared the worksheets and answered the phone from all departments
  • Responded to emails
  • Made traces
  • Distributed all the requirements to the guest
  • Maintained effective record and filing systems and completed all administrative reports accurately and in a timely manner
  • Assisted housekeeping supervisors in taking a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignment, inspection of rooms, evening service assignment, and other special tasks
  • Responsible for communicating with front office and maintaining department in the overall operation of the rooms division.

Education

Bachelor of Tourism and Hospitality management -

KBS (Kaplan business School)
12.2022

English for academic purposes -

KIE(Kaplan International education)
10.2019

Certificate IV in accounting -

AUSTRALIAN ACADEMY COMMERCE
03.2018

Diploma of leadership and management -

AUSTRALIAN PACIFIC COLLEGE
04.2016

Skills

  • Strong customer service and problem-solving skills
  • Outstanding performance & excellent guest satisfaction certificate from Westin Hotel
  • Star award in the Stamford hotel
  • Red knight award in the Stamford hotel
  • Stamford ambassador award (staff of the year 2023)
  • MS Applications (Outlook, Power point, Excel, Word
  • Opera software

References

  • Christina Kaepplinger, Human Resources, christinakaepplinger@stamford.com.au, +612 92524600
  • Jenny Lee, General Manager, jennylee@sscq.stamford.com.au, +612 92524600

Timeline

Front Office duty Manager

Stamford hotel
06.2021 - Current

Housekeeping Supervisor

Sofitel Darling harbor
01.2020 - 01.2021

Coordinator (housekeeping)

westin sydney
05.2014 - 12.2016

Bachelor of Tourism and Hospitality management -

KBS (Kaplan business School)

English for academic purposes -

KIE(Kaplan International education)

Certificate IV in accounting -

AUSTRALIAN ACADEMY COMMERCE

Diploma of leadership and management -

AUSTRALIAN PACIFIC COLLEGE

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Desiska Candra