DESISLAVA ROSS
PERTH,WA
Summary
Skilled Account Manager with background in B2B business development. Experience includes strategic planning, negotiation, and establishing long-term customer relationships. Strengths lie in communication skills, adaptability, and analytical thinking to drive business growth. Significant impact made through successful client retention strategies and cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Account Manager
Mercatus
Sofia
06.2021 - Current
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Monitored sales team performance, analyzed sales data and reported information to area managers
- Performed analysis of competition to determine strengths and weaknesses
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing multiple long-term accounts
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
- Investigated and integrated new strategies to expand business operations and grow customer base
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Executive Secretary
Arexim Engineering EAD
Smolyan
05.2015 - 12.2016
- Provided high-level administrative support and assistance to the CEO
- Performed clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff
- Arranged oversea travel, business tips and accommodations for the CEO
- Scheduled and attended meetings on behalf of the CEO, taking notes and recording minutes
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Performed additional duties as assigned by the CEO
- Conducted research and collected and analyzed data to prepare reports and documents
- Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Sales Coordinator
Flipperflicks
Sofia
05.2008 - 11.2015
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Set up appointments with potential and current customers to promote new products and services
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up
- Improved productivity by increasing customer communication and responding to feedback
- Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
Education
Bachelor of Science - Tourism Management
Paisii Hilendarski - University
Plovdiv07.2014
Skills
- Business Development
- Problem-Solving
- Customer Service
- CRM Software
- Lead prospecting
- Strategic outreach
- Qualifying Leads
- Time Management
- Customer Relationships
- Campaign execution
- Sales Development
- Customer Needs Assessment
- Customer Satisfaction
- Teamwork and Collaboration
Languages
Proficient, Intermediate, Elementary
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
Russian
Limited
Timeline
Account Manager
Mercatus
06.2021 - Current
Executive Secretary
Arexim Engineering EAD
05.2015 - 12.2016
Sales Coordinator
Flipperflicks
05.2008 - 11.2015
Bachelor of Science - Tourism Management
Paisii Hilendarski - University
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