Years of professional Barista experience
Desmond Lewis
Barista
Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
25
25
Years experience in Hospitality as a whole
Work History
Dispatcher
Brisbane Roadside Assistance
03.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Barista Shift Lead
Hamilton Espresso
10.2020 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Monitored customer feedback to improve barista performance and customer service.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Created new training guidelines, and provided staff orientation and training.
Restaurant Manager
The Coffee Club
04.2008 - 09.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
Bachelor of Science - Psychological Science And Criminology
Australian College of Applied Professions
Brisbane, QLD09.2026
Skills
- Traffic Monitoring
- Business Correspondence
- Managing Reservations and Large Parties
- Customer Service
- Vendor Relationships
- Teamwork and Collaboration
- Closing Procedures
- Quality Control
- Operational Efficiency
- Menu Pricing
- POS Terminal Operation
- Barista Training
- Staff Management
- Front of House Management
- Food and Beverage Operations
- Espresso Machine Operation
- Store Opening and Closing
- Calm and Pleasant Demeanour
- Employee Performance Evaluations
- Labour and Overhead Cost Estimation
- Coffee Grinding
- Managing Deliveries
- Operational Procedures
- Liquor Law Compliance
- Hiring Procedures
- Delegating Assignments and Tasks
- Waste Reduction
- Maintain Food Safety
Timeline
Dispatcher
Brisbane Roadside Assistance
03.2023 - Current
Barista Shift Lead
Hamilton Espresso
10.2020 - Current
Restaurant Manager
The Coffee Club
04.2008 - 09.2015
Bachelor of Science - Psychological Science And Criminology
Australian College of Applied Professions
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