Desmond Mackey
Dubbo,NSW
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Leader Natural Resources
Dubbo Regional Council
05.2003 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Operations Manager
Rebel Aerial Agriculture Pty Ltd
10.2000 - 05.2003
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Advanced Diploma - Conservation And Land Management
Tocal College
Paterson, NSWDiploma - Conservation And Land Management (Weed Management
CB Alexander Agricultural College
Paterson, NSWDiploma - Management
TAFE NSW
Orange, NSWSkills
- Technical Support
- Employee Evaluation
- Documentation And Reporting
- Client Service
- Work Planning
- Overtime Management
- Quality Improvement
- Coaching
- Mentoring
- Team Supervision
- Complaint resolution
- Issue Resolution
- Leading Team Meetings
- Staff education and training
- Meeting facilitation
- Coaching and Mentoring
- Problem-Solving
- Performance Improvement
- Complex Problem-Solving
- Analytical Thinking
- Onboarding and Orientation
- Evaluating Employee Work
- Attention to Detail
- People Management
- Goal Setting
- Work Planning and Prioritization
- Safety
- Teamwork and Collaboration
- Performance Evaluations
- Conflict Resolution
- Overseeing Daily Activities
- Staff Training
- Team Collaboration
- Professionalism
- Relationship Building
- Decision-Making
- Time Management
- Reliability
- Multitasking
- Problem-solving abilities
Certification
- HR /R NSW Drivers License -
- UAV Multi rotor Pilot License
- NSW Boat Drivers Licence
- NSW Pesticides Licence
- Cert 4 Training and Assessment Training requires update
- Workcover Traffic Control
- Workcover High Risk Work EWP and Forklift
- First Aid Certificate
Timeline
Team Leader Natural Resources
Dubbo Regional Council
05.2003 - Current
Operations Manager
Rebel Aerial Agriculture Pty Ltd
10.2000 - 05.2003
Advanced Diploma - Conservation And Land Management
Tocal College
Diploma - Conservation And Land Management (Weed Management
CB Alexander Agricultural College
Diploma - Management
TAFE NSW
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