Despina (Dee) Moumas

• Working with the disabled and vulnerable to not only find them suitable employment, but to guide them through any troubles or difficulties they might be having.
• Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
• Proofread and edited clients' resumes to improve interview chances.
• Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
• Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
• Managed caseloads of up to 140 monthly clients in search of gainful employment.
• Developed job leads in order to increase placements.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic.

My mother being disabled and my grandmother having dementia has left me being their full-time caregiver at a young age.

• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Maintained clean, safe and well-organized environment.
• Provided assistance in daily living activities by dressing, grooming, bathing and toileting.
• Transporting to events and activities, medical appointments and shopping trips.
• Maintained clean personal areas and prepared healthy meals.
• Provided basic grooming and hygiene assistance.
• Assisted with self-administered medications.

• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Conducted property showings to highlight features, answer questions
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Held high approval rating and maintained customer loyalty with top-notch service.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Managed approximately 50 incoming calls, emails per day from customers.

• Open for inspections, marketing and leasing of properties
• In going condition reports and final inspections
• Maintenance and Arrears
• Routine inspections
• All supportive admin tasks
• Handled tenant complaints promptly, calling in repairmen and support services.
• Kept accurate records of all resident and tenant correspondence.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Processed security deposit refunds.

• Inbound sales & Outbound sales
• In this role, I worked as a sales consultant for the TSA group which was contracted to run various inbound and outbound sales campaigns for Telstra and other large companies
• Developed business pipeline using cold and warm techniques.
• I also have had training in various software platforms such as Microsoft Office & MYOB
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.