Des'ree Ibanez
Surfers Paradise,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Service Manager
Rebecca Tapper
05.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Collaborated with adults and children to provide safe and educational experience.
Childcare Educator
Rebecca Tapper
08.2014 - 05.2022
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
No Degree - Diploma in Children Services
TAFE Queensland
Ashmore, QLD10.2014
Skills
- Quality Assurance
- Coaching and Mentorship
- Training and Development
- Contract Management
- Employee Timesheet Processing
- Educational Strategies
Timeline
Service Manager
Rebecca Tapper
05.2022 - Current
Childcare Educator
Rebecca Tapper
08.2014 - 05.2022
No Degree - Diploma in Children Services
TAFE Queensland
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