Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dessivon Endninar Refolies

Cranbourne,VIC

Summary

Highly motivated Sales and Marketing Professional with over 10 years experiences in consistently promoting company brand. Provides expertise in strategic lead generation, sales presentations, effective liaising, enterprise sales strategy, creative marketing and category supervision across diverse sectors. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Delivers dynamic communication, interpersonal and speech, writing and technology talents in fast-pace, ever-changing environments. Bilingual and possess outstanding interpersonal skills with the ability to communicate with people from different cultures and background.. Very articulate in both oral and written communication skills. Capable of working under pressure and possess strong experience dealing with difficult clients and customers. Ambitious self starter ready to embrace new challenges, aim to produce high quality of work in order contribute to the company's overall success.

Overview

14
14
years of professional experience

Work History

Sales and Office Administration

Bench Top City Pty Ltd
Dandenong South, Vic
10.2019 - Current
  • Received and responded promptly to inquiries from clients, distributors and District Sales Reps via phone and email
  • Looked after-sales support, arranges for deliveries and processes payments and sales orders.
  • Estimated or quote products for clients and closely monitors progress of ongoing orders.
  • Built and strengthened relationships with new and existing clients to drive revenue growth
  • Processed daily accounting task including invoicing, purchasing, reconciliation of payable accounts, tracking and managing inventory through MYOB
  • Liaised with transport companies (TNT, Mainfreight and Courier Please) and goods out to ensure we deliver orders on time and to budget
  • Liaised with production department to ensure all orders are made on time
  • Liaised and strengthened relationships with suppliers and clients.
  • Created and updated company brochures via Adobe Photoshop and Illustrator.
  • Created and prepared PowerPoint sales and client presentations in addition to preparing for internal/external company meetings and training sessions.
  • Created and managed design needs such as presentations, signage, showrooms and trade show collateral as needed
  • Organized and managed social media campaigns utilizing Facebook, YouTube and other social media platforms.
  • Prepared weekly company newsletters and marketing campaigns.
  • Executed daily, weekly, and monthly postings on Instagram, Facebook and LinkedIn to promote product segments and generate sales.
  • Created company website from scratch using Squarespace.
  • Managed website representation, functionality, and SEO optimization.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth

Office Administrator

FRONT ENTERTAINMENT
06.2018 - 06.2019
  • Provided administrative support for operations teams.
  • Performed accounting tasks, including composing invoice for clients, budget tracking and book keeping.
  • Created job sheets for artists.
  • Recouperating accounts owing.
  • Conducted clerical/administrative duties, including answering phone calls, responding to emails, filing and preparing documents.
  • Diary management and arranging appointments.
  • Interacted with customers by phone, email, or in-person to provide information
  • Maintained electronic and paper filing systems for easy retrieval of information
  • Reconciled account files and produced monthly reports

Concierge / Retail Assistant

Myer Bourke Street
Melbourne, Vic
10.2015 - 05.2016
  • Provided impeccable service to customers requiring information, directions, and guidance within store.
  • Greeted customers on arrival in warm and welcoming manners.
  • Advertised store specials or sale events when required.
  • Kept up to date with special promotions and putting up displays/
  • Managed over 100 customers enquiries per day.
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Processed customer returns to manage smooth refunds and exchanges following store procedures
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions

Marketing Executive

PT NIVONRAI JAYA SEJAHTERA
Cilegon, Banten
08.2012 - 07.2013
  • Searched new leads and maintained relationships with existing clients.
  • Reported to Marketing Manager and Director about new potential clients.
  • Persuaded clients that products and service will satisfy their needs
  • Regular visit to plants and warehouses to monitor on going projects.
  • Prepared tenders and all supporting documents needed.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
  • Completed and submitted monthly and yearly reports to support executive decision making
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters

Marketing & Sales Engineer

PT Grama Bazita Engineering Jakarta
Jakarta
03.2012 - 08.2012
  • Successfully winning two project tenders; Bally Callebout (total tender worth $7million) and PT Bungasari (total projects worth $8 million) in first 4 months of working.
  • Prepared and developed technical presentations that explain products or services to potential clients.
  • Responsible for development and delivery of product demonstrations.
  • Presented products and services to clients (Mechanical, Electrical, Instrumentation).
  • Searched for new clients who might benefit from company products or services and maximise client potential in designated region.
  • Negotiated tender and contract terms and conditions to meet both client and company needs.
  • Established new, and maintained existing, relationships with customers.
  • Supported marketing by attending trade shows, conferences and other marketing events.
  • Established new accounts and services accounts by identifying potential customers; planning and organizing sales call schedules.
  • Delivered performance updates, quarterly business reviews, and planning meetings.
  • Reported to Marketing Manager and Marketing Director
  • Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans
  • Updated customer database and generated lists and counts for direct marketing projects

Recruitment and Training Executive

PT. NuGlobe Solutions
Jakarta
08.2011 - 03.2012
  • Professionally drive recruitment process from end to end
  • Screened/Shortlisted resumes and application from all resources
  • Setting up schedule for interview, test and training.
  • Interviewed candidates, grading and training
  • Developed Source of Applicants.
  • Handled administrative and secretarial works to assist Managing Director.
  • Trained and mentored over 50 new personnel hired to fulfil various roles.
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Developed and implemented comprehensive training program to increase employee productivity and morale
  • Monitored and evaluated training performance to determine quality and cohesiveness
  • Organized and edited training manuals, multimedia visual aids, and other educational materials
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources

Public Relation Assistant

CEVA Logistic
03.2011 - 08.2011
  • Created, edited, delivered, and optimised PR materials.
  • Supervised social media outreach.
  • Created and delivered press releases, media relation contents, case studies, white papers, executive bios, corporate newsletter contents, corporate magazine contents, and social media contents.
  • Managed company events and keeping calendars and media list.
  • Reported to PR Manager.
  • Provided support and administrative to help establish and maintain positive public images to clients.
  • Built and maintained long term relationship with clients
  • Maintained contact database and mailing lists with updates
  • Performed varieties of different administrative tasks.
  • Assisted in developing media strategies and campaigns for client needs
  • Built and maintained relationships with relevant media outlets and journalists
  • Wrote and distributed press releases and social media content for clients and company
  • Built strong relationships with media outlets and communications professionals to expand personal network

Workshop Trainer

Mind Programming by AIESEC Poland
Poland
01.2010 - 03.2010
  • Established 3 months internship in Poland through AIESEC as representative of AIESEC Malaysia.
  • Prepared workshops for senior high school students in field of communication, auto presentation, mnemotechnics, ones best carrier path as well as tolerance and multiculturalism in 4 different cities; Kielce, Bialystok, Wroclaw, and Lublin.
  • Workshops run in English based on self prepared PPT presentations and including techniques of concentrating audiences.
  • Worked as Trainer to gain International experience, lead workshop acquires new skills abroad.
  • Helped students future carrier path and help them by improving their communication skills.
  • Promoted Indonesia's culture and habits in order to make it possible to young people to understand people from different countries to fight stereotypes and discover world diversities and similarities.
  • Gave impact on students in improving their motivation to learn foreign languages, meet other nations and cultures.
  • Mentored new hires, resulting in stronger staff development and increased productivity

Sales Associate

Forever 21
Bandar Sunway
03.2009 - 01.2010
  • Ensure guests have pleasant experiences and all their needs are taken care of.
  • Managed over 100 customers enquiries per day.
  • Stocked shelves with merchandise
  • Reported discrepancies and problems to Supervisor
  • Gave advice and guidance on product selection to customers
  • Balancing cash registers with receipts
  • Dealt with customer refunds and complaints
  • Working within established guidelines, particularly with brands
  • Attaching price tags to merchandise
  • Receiving and storing delivery of large amounts of stocks.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy

Sales Associate

MNG Bandar Sunway
Bandar Sunway
06.2009 - 01.2010
  • Ensured that all products or merchandise are placed in their respective areas
  • Ensured that all stock is replenished
  • Helped customers locate merchandise or find suitable alternatives
  • Participated in periodic team meetings
  • Actively engaged in developing more effective customer service skills
  • Being knowledgeable about benefits and uses of each product
  • Communicating with managers regarding customer concerns and employee matters
  • Greeted customers with positive demeanors.
  • Maintained enthusiastic and upbeat personalities
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Managed returns, exchanges and refunds in accordance with store policy
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Achieved or exceeded company-defined sales quotas

Education

Master of Professional Accounting Advanced - Accounting

Monash University of Caulfield
Caulfield, VIC
2015

Bachelor of Arts - Communication Studies

Monash University
Melbourne, VIC
07.2011

Bachelor of Business Commerce - Majoring International Business And Marketing

Monash University of Malaysia
Malaysia
2011

High School Diploma -

Sunway University College of Malaysia
Malaysia
07.2007

Skills

  • Computer Skills :Microsoft Office Proficiency (Excel, Word, Outlook, Access, Power Point Presentation]
  • Advanced knowledge of Adobe Creative Suite (Photoshop and Illustrator)
  • Comfortable using both Windows and Macs operating system
  • Experience with social medias platforms (Instagram, TikTok, LinkedIn, and Facebook)
  • Familiar with Squarespace Create company's website from scratch (wwwbenchtopcitycomau) and manage website representation, functionality, and SEO optimization
  • Strong communication skills, good team player with integrity, strong interpersonal skills, and capable / willing to work in diverse environments
  • Effective team skills and ability to work well independently
  • Outstanding organizational, communication and multitasking skills
  • Solid analytical and decision making skills with ability to diffuse and resolve high
  • Familiar with MYOB
  • Excellent business communication skills in all forms, including: written, oral, email, virtual/electronic, telephone and presentation
  • Advanced detail orientation skills ensuring thoroughness and accuracy when accomplishing tasks through concern for all areas involved

Accomplishments

Successfully winning two project tenders while working at PT Grama Bazita Engineering Jakarta; projects by Bally Callebout (total tender worth $7million) and PT Bungasari (total projects worth $8 million) in the first 4 months of working


Languages

English
Full Professional
Indonesian
Native or Bilingual

Timeline

Sales and Office Administration

Bench Top City Pty Ltd
10.2019 - Current

Office Administrator

FRONT ENTERTAINMENT
06.2018 - 06.2019

Concierge / Retail Assistant

Myer Bourke Street
10.2015 - 05.2016

Marketing Executive

PT NIVONRAI JAYA SEJAHTERA
08.2012 - 07.2013

Marketing & Sales Engineer

PT Grama Bazita Engineering Jakarta
03.2012 - 08.2012

Recruitment and Training Executive

PT. NuGlobe Solutions
08.2011 - 03.2012

Public Relation Assistant

CEVA Logistic
03.2011 - 08.2011

Workshop Trainer

Mind Programming by AIESEC Poland
01.2010 - 03.2010

Sales Associate

MNG Bandar Sunway
06.2009 - 01.2010

Sales Associate

Forever 21
03.2009 - 01.2010

Master of Professional Accounting Advanced - Accounting

Monash University of Caulfield

Bachelor of Arts - Communication Studies

Monash University

Bachelor of Business Commerce - Majoring International Business And Marketing

Monash University of Malaysia

High School Diploma -

Sunway University College of Malaysia

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Dessivon Endninar Refolies