Forward-thinking Office Administrator with a diverse background of over 18 years office experience. Specialising in administrative and project support, exceptional interpersonal skills and event planning. Motivated and trustworthy, with an ability to learn quickly, problem solve and adapt with ease to complete tasks with professionalism.
Work History
Asset Management Arts and Culture Officer
NTG
Darwin, NT
2023 - Current
Assist with the management of facilities and operational services required within the unit.
Provided administrative support to the Asset Management Arts and Culture Manager and Unit including procurement, infrastructure and finance.
Provide assistance with procurement processes for license agreements, contract administration and approved projects.
Developed and strengthened internal and external client relationships with advisory services and maintenance leased assets used by non-government organisations. response to requests, enquiries and complaints in a timely manner.
Exec. Assistant to the Snr. Director Infrstructure
Department of Territory Families
Darwin, NT
2018 - 2019
Compiled and tracked project documents through phases and coordinated project meetings which kept parties informed of project progress.
Monitored communication channels in and out of the Senior Executive’s office, including: telephone and email enquiries, screening calls and delivering messages in a timely manner.
Managing a range of procurement functions including travel arrangements, purchasing and processing credit card transactions.
Liaise in a discreet and confidential manner with a wide range of people including but not limited to; all levels of staff within the agency, external stakeholders and the general public.
Exec.Assistant to the Snr. Director Infrastructure
Department of Tourism, Sports and Culture
Darwin, NT
2017 - 2018
Provide comprehensive administrative and secretariat support to the Senior Director of Infrastructure, including administrative coordination for steering committees and meetings.
Maintaining administrative systems, registers, processes, databases and record management.
Providing high level secretarial support including minute taking and logistical support to working groups, committees and emergency events.
Infrastructure Support Officer
Department of Education - NTG
Darwin, NT
2018 - 2018
Reported building maintenance issues on behalf of staff, coordinated trades and oversaw works to completion.
Coordinated efficient maintenance schedules to keep a safe and efficient work environment for building staff and schools.
Provided diverse clerical support to Infrastructure executives, managed correspondence, answered telephone calls and tracked documentation.
Ground Transport Coordinator
Darwin International Airport
Darwin, NT
2015 - 2017
Coordination of ground transport administration and customer service for all ground transport enquires.
Oversaw large ground transport projects with regular updates to executives, ground transport operators and external clients.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Client Relations Manager
Servcorp
Melbourne, VIC
2012 - 2014
Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Education
Certificate III - Business (Office Administration)
Northern Territory University
Darwin
01-2000
Completion of Year 12 -
Casuarina Senior College
Darwin
01-2019
Skills
Administration support skills
Excellent communication skills
Client/Customer service focused
Scheduling and event planning skills
Dictation, editing and proofreading skills
79 WPM
References
Leanne Taylor - Northern Territory Government
e: leanne.taylor@nt.gov.au
Natasha Wilkinson - Darwin International Airport
m: 0410 654 159
Nevenka Samrakoon - Servcorp Melbourne
e: frompariswithlove17@gmail.com
Affiliations
Cultural music and dance
Community volunteer
Travel, language and learning about new cultures
Timeline
Asset Management Arts and Culture Officer
NTG
2023 - Current
Exec. Assistant to the Snr. Director Infrstructure
Department of Territory Families
2018 - 2019
Exec.Assistant to the Snr. Director Infrastructure
Department of Tourism, Sports and Culture
2017 - 2018
Infrastructure Support Officer
Department of Education - NTG
2018 - 2018
Ground Transport Coordinator
Darwin International Airport
2015 - 2017
Client Relations Manager
Servcorp
2012 - 2014
Certificate III - Business (Office Administration)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited