Destiny Cameron
Yanchep,WA
Summary
Results-driven supervisor with a proven track record of successfully leading teams to achieve operational excellence. Skilled in creating and implementing strategies to optimize productivity, streamline processes, and drive cost savings. Adept at fostering a positive work environment that promotes collaboration, employee engagement, and professional growth. Strong communication and interpersonal skills enable effective cross-functional collaboration and the ability to build strong relationships with stakeholders at all levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Office Receptionist
Tailored Workforce Recruitment Agency
Laverton, VIC
05.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with leadership to identify staffing needs and develop recruitment plans for key positions.
- Interviewed and informed new people and directed them to the most suitable work.
Supervisor
Connect Call Centre (Inbound/outbound)
Perth, WA
11.2019 - 07.2022
- Conducted disciplinary action when needed in accordance with company policy
- Answered customer questions and made product recommendations according to needs
- Ensured that safety protocols were followed at all times by all staff members
- Handled complaining customers with great empathy for mistakes on our company's behalf to leave them with a smile
- Recommended improvements in security systems or procedures
- Organized workflow tasks to prevent downtime and production gaps.
Crew Member
McDonald's
Perth, WA
10.2016 - 09.2018
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Handled and served meals ensuring quality hospitality
- Handled customer complaints in a professional and courteous manner
- Cross-trained in different stations within the store as needed
- Washed dishes, glassware, and silverware after meals
- Maintained quality response times for customers as per company goals.
Newspaper Deliverer
Sunday Times
Perth, WA
04.2018 - 06.2018
- Prepared and organized newspaper delivery routes in a timely manner
- Communicated with customers regarding product availability or delays in delivery schedules
- Utilized GPS navigation systems to efficiently map out routes for the day's deliveries
- Bagged and assembled newspapers prior to delivery to facilitate organized services.
Assistant Coach
Everlast Flames Netball Club
Perth, WA
06.2016 - 08.2016
- Assisted in recruiting new athletes by attending tryouts or scouting events as needed
- Evaluated player progress regularly and adjusted coaching strategies accordingly
- Oversaw development and management of sports program budget and fundraising activities
- Facilitated communication between athletes, coaches, administrators, officials
- Organized and conduct practice sessions
- Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games and competitive tournaments
- Analyzed team play during games and provided feedback to players on their individual performances.
Education
High School Diploma -
Ellenbrook Secondary College
Perth, WA04.2019
Skills
- Problem Resolution
- High-Volume Environments
- Problem Identification
- Call Controlling
- Good Listening Skills
- Database Systems
- Inbound Customer Calls
- Providing Feedback
- Attention To Detail
Certification
- Certificate || in Business
- Certificate || in Tourism (partial completion)
References
References available upon request
Additional Information
- Has completed Callcentre Experience Certification
- Currently studying a Community Service Certificate
Timeline
Head Office Receptionist
Tailored Workforce Recruitment Agency
05.2024 - 05.2024
Supervisor
Connect Call Centre (Inbound/outbound)
11.2019 - 07.2022
Newspaper Deliverer
Sunday Times
04.2018 - 06.2018
Crew Member
McDonald's
10.2016 - 09.2018
Assistant Coach
Everlast Flames Netball Club
06.2016 - 08.2016
High School Diploma -
Ellenbrook Secondary College