Destiny Cockburn
Katanning,WA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
St Lukes Family Practice
Katanning, WA
05.2023 - Current
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Clerical Officer
Katanning Hospital
Katanning, WA
03.2022 - Current
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Provided assistance with special projects as assigned by management team members.
- Greeted visitors warmly upon arrival at office reception area.
- Maintained confidentiality of patient information according to HIPAA regulations.
Education
High School Diploma -
Katanning Senior High School
Katanning, WA10-2021
Skills
- Time Management
- Tech-Savvy
- Performance Improvement
- Customer Service
- Adaptability and Flexibility
- Excellent Communication
- Telephone Etiquette
- Critical Thinking
- Professionalism
- CPR Certified
Certification
- Certificate II in business
- First aid - Advanced
- Basic life support
- Aggression prevention
References
- Paula Bolto- accounts manager 0417188763
- Paul Totino- hospital admin manager 98216209
Timeline
Medical Receptionist
St Lukes Family Practice
05.2023 - Current
Clerical Officer
Katanning Hospital
03.2022 - Current
High School Diploma -
Katanning Senior High School
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