Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Destiny Griffiths

Blackallas Park

Summary

Experienced Case Manager adept at managing complex participant's caseloads by coordinating and leading a team of support workers to implement client-centred support.

Natural ability to adapt and have an understanding of individual participant needs.


Adaptable and flexible in high-pressure environments with a proven resilience in adverse situations.


Skilled in collaboration with other stakeholders, participants, guardians and colleagues.


Passionate about advocacy, problem-solving and creative thinking with a calm attitude and positive approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Case Manager

VHCC
02.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with NDIS regulations and confidentiality requirements.
  • Managed participant support, housing/accommodation and funding.
  • Provided progress reports, incident reports, support letters and other documentation to relevant parties when necessary for plan reviews.
  • Developed and implemented risk assessments, individual care plans, Service Agreements and other resources/documents required.
  • Conducted thorough assessments of participants situations, identifying goals, needs and necessary interventions.
  • Liaison and collaboration with other stakeholders, participants and guardians.
  • Daily monitoring of progress notes, incident reports and check-ins with staff and participants.
  • Providing staff leadership and direction to ensure desired outcome for participants goals.
  • Ongoing supervision of staff to ensure staff wellbeing and support.
  • Monitoring cases closely, and adjusting case management strategies as needed based on evolving circumstances, reports or new information.
  • Conducted thorough investigations into reported conflicts, ensuring fair outcomes for all parties involved.
  • Reviewed and prepared written correspondence to address complex and sensitive participant/staff complaints and inquiries.
  • Educated participants on available programs, benefits, and services, empowering them to make informed decisions about their needs.
  • Advocated for participant rights when interacting with external parties to ensure fair treatment at all times.

Team Coordinator

Recovery Station
06.2021 - 02.2023
  • Full-time administrative support to a team of experienced Occupational Therapists, including senior OT's and driver trained OT's.
  • Management of client files, including NDIS, DVA and Aged Care Clients. Responsible for setting up funding, creating relevant documents, quotes, contracts and/or service agreements.
  • High level of weekly data entry and information management.
  • Conducting weekly meetings to stay on top of client files, reports and follow ups to ensure KPI's and business requirements are met.
  • Multitasking on a variety of levels seamlessly.
  • Quality assurance of clinical reports.
  • Advanced level of experience utilising Microsoft Office Suite (Word, Excel, Outlook and PowerPoint), as well as specialised software programs, including these associated with word processing, data extracting and database management.
  • Extensive knowledge of NDIS funding plans and skills utilising the NDIS portal.
  • Scheduling clinicians diaries each week, answering general enquiries via phone and email. Providing excellent customer service skills and building strong relationships with clients/client contacts.
  • Liaising with NDIS, Support Coordinators, Plan Managers, Case Workers and Guardians to ensure the same goals for clients are met.
  • Handling overall office operations as required and resolving any conflicts that may arise.

Telemarketing Sales Representative/Team Leader

The Hunter Initiative
08.2019 - 08.2021
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Reached daily KPI's.
  • Built rapport and trust with costumers.
  • Work with highly reputable charities.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and confidentiality of banking details.

Waitress/Bartender

Restaurant Mason Catering
04.2017 - 12.2021

Creche Assistant

Planet Fitness
03.2018 - 02.2020

Checkout Operator

Woolworths Supermarket
10.2011 - 01.2016

Education

Cert III Community Services -

Tafe NSW
Waratah, NSW
2020

Year 11 Rosa -

Dubbo College
Dubbo NSW
2014

Skills

  • Leadership and Management
  • Conflict Resolution
  • Report Writing and Documentation
  • Decision-Making
  • Advocacy
  • Resilience
  • Creative Problem-Solving
  • Rapport Building
  • Advanced Microsoft Office/Administrative Skills
  • Conduct Team Meetings Face-To-Face and In Person
  • Flexible to Work Within a Collaborative Team or Independent
  • Forward Planning and Strategic Thinking
  • Compassionate and Understanding
  • Clear and Direct Communication Skills
  • Attention to Detail
  • Adaptable and Flexible
  • Calm Under Pressure
  • Confident and Positive Temperament
  • Genuine and Honest

Certification

Community Services Certificate III

Working with Children's Check

National NSW Police Check

NDIS Workers Check

First Aide and CPR Training

RSA

References

Toria Campbell - 0466 623 488 

Operations Manager at VHCC


Georgia Ross - 0427 859 385

Former HR Advisor at Recovery Station




Timeline

Case Manager

VHCC
02.2023 - Current

Team Coordinator

Recovery Station
06.2021 - 02.2023

Telemarketing Sales Representative/Team Leader

The Hunter Initiative
08.2019 - 08.2021

Creche Assistant

Planet Fitness
03.2018 - 02.2020

Waitress/Bartender

Restaurant Mason Catering
04.2017 - 12.2021

Checkout Operator

Woolworths Supermarket
10.2011 - 01.2016

Cert III Community Services -

Tafe NSW

Year 11 Rosa -

Dubbo College

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