Destiny Nichols
Lalor,VIC
Summary
Highly motivated, dedicated and compassionate SIL manager, working to promote independence in our clients and advocate for their needs whilst enabling access to a quality life with dignity, respect and social inclusion. I possess strong organizational, interpersonal and communication skills that have enabled me to strive in my career.
Overview
5
5
years of professional experience
Work History
Site Manager
RSA Disability Support Services
2023.11 - Current
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Assisted clients in reaching personal goals and building independence through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
- Coordinated training sessions for all current team and new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills. As well as how to manage client behaviours and work with each client effectively.
- Conducted supervision with all staff 1 on 1 every 4 weeks to monitor their progress, and to highlight any concerns within the organisation or questions they had.
Site Coordinator
RSA Disability Support Services
2023.05 - 2023.11
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
- Streamlined communication between client families and their support networks by establishing efficient channels for updates and feedback.
Disability Support Worker
RSA Disability Support Services
2022.12 - 2023.05
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting clients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for client interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Drove clients safely to social activities and appointments.
- Checked medication schedules for individual clients and ensured medication was administered correctly
- Provided high level of physical support by lifting, adjusting and moving clients.
Assistant Manager of Fresh Trade
Coles Local
2021.09 - 2022.12
- Lead, coached and developed my team to ensure our departments complied with audit standards
- Delegated tasks to each employee and communicated my expectations effectively
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to my manager.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Supervisor
Coles
2019.07 - 2021.09
- Adapted quickly to constant changes to retail sector announced by Australian Government protocols regarding Covid19 Pandemic
- Worked with management team to implement proper division of responsibilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Master of Social Work - Social Work
La Trobe University
Melbourne, VIC12.2022
Bachelor of Human Services -
La Trobe University
Melbourne, VIC12.2022
Skills
- Strong personal, organisational and communication skills and emotional intelligence
- Time management, meeting deadlines and ensuring business needs are on track
- Identifying and document client needs including care plans, medication requirements, restrictive practices, meal plans and intensive support needs.
- Directing care teams when client needs change and providing input to improve Behaviour Support Plans
- Team leadership and leading by example
- Companionship and Emotional Support
Timeline
Site Manager
RSA Disability Support Services
2023.11 - Current
Site Coordinator
RSA Disability Support Services
2023.05 - 2023.11
Disability Support Worker
RSA Disability Support Services
2022.12 - 2023.05
Assistant Manager of Fresh Trade
Coles Local
2021.09 - 2022.12
Supervisor
Coles
2019.07 - 2021.09
Master of Social Work - Social Work
La Trobe University
Bachelor of Human Services -
La Trobe University
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