Destiny Yorkshire
Karratha,WA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at any workplace I have the chance to work in. Specialized in communication improvements and Microsoft Outlook, excelling in high-pressure environments through effective team collaboration and multi-task management. Achieved significant milestones in customer service and administrative efficiency, demonstrating a keen ability to meet and exceed employer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Laison
Fortescue
Karratha, WA
06.2024 - Current
- Organized and maintained accurate records of housing contracts, leases, and rental agreements.
- Coordinated with local agencies to locate appropriate housing options for clients.
- Exercised independent judgment to apply unit staff guidelines in housing units.
- Followed company policies regarding customer service standards.
- Developed customer relationships by providing superior customer service.
- Managed administrative tasks related to scheduling and appointments.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
Employment Pathway Advisor
Ashburton Aboriginal Corporation
Karratha, WA
07.2023 - 06.2024
- Developed strategies to identify and recruit qualified job seekers for client companies.
- Provided career services, including resume writing assistance and interview preparation guidance.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Assisted clients in developing realistic career objectives based on their qualifications, experience and personal goals.
- Identified training resources available within the community that could benefit unemployed individuals seeking employment.
- Evaluated, documented and organized referrals for clients.
- Oversaw department caseload of many monthly clients.
Administration Sales Representative
Blackwoods
Perth, WA
02.2023 - 05.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Coordinated with vendors, suppliers, and customers to ensure timely delivery of orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Administration Assistant
Water2Water
Subiaco, WA
02.2022 - 01.2023
- Reviewed customer orders and updated sales records in the database.
- Organized and prepared documents for customers, such as order confirmations and invoices.
- Provided administrative support to sales team members, including scheduling meetings and maintaining records.
- Maintained customer relationships through email correspondence and phone calls.
- Responded to customer inquiries regarding product availability, pricing, delivery dates, returns.
- Generated quotes for customers based on their requests.
- Processed payments from customers using various payment methods.
- Monitored inventory levels and placed orders for new products when necessary.
Receptionist Administrator
Shire of East Pilbara
Newman, WA
01.2019 - 07.2020
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Assisted with administrative tasks such as data entry into company databases.
- Responded promptly to emails from customers and other departments within the organization.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Records Officer
Shire of East Pilbara
Newman, WA
10.2018 - 12.2018
- Maintained physical and electronic records, ensuring accuracy and security of information.
- Created database systems for tracking and managing records.
- Performed daily maintenance tasks such as archiving documents, filing paperwork, scanning images.
- Responded to requests from internal departments for access to records or other related information.
- Implemented a system to track document retention schedules across multiple data sources.
- Identified areas where process improvements could be made regarding the management of records.
- Resolved inquiries concerning location or availability of files and documents within a timely manner.
- Ensured that all documents were properly labeled according to established standards before being stored in appropriate locations.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Food and Beverage Attendant
Newman Hotel
Newman, WA
01.2018 - 04.2018
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Responded quickly to customer complaints or special requests in a professional manner.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Maintained a positive attitude towards coworkers and customers at all times.
- Communicated effectively with kitchen staff regarding customer orders.
- Cleaned spills immediately using appropriate methods per company policy.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Governor Stirling Senior High School
Midland, WA11-2018
Skills
- Representative experience
- High-pressure environments
- Communication improvements
- Goal setting
- Team collaboration
- Scheduling
- Complaint resolution
- In-store support
- Hospitality
- Money handling
- Multi-task management
- Microsoft outlook
- Call management
- Verbal and written communication
- Receiving support
Certification
- Cert II in Business
- C-A Class Licence
References
References available upon request.
Timeline
Housing Laison
Fortescue
06.2024 - Current
Employment Pathway Advisor
Ashburton Aboriginal Corporation
07.2023 - 06.2024
Administration Sales Representative
Blackwoods
02.2023 - 05.2023
Sales Administration Assistant
Water2Water
02.2022 - 01.2023
Receptionist Administrator
Shire of East Pilbara
01.2019 - 07.2020
Records Officer
Shire of East Pilbara
10.2018 - 12.2018
Food and Beverage Attendant
Newman Hotel
01.2018 - 04.2018
High School Diploma -
Governor Stirling Senior High School
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