Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Devaansh M Agarwal

Melbourne,Australia

Summary

I am a strategic, customer-obsessed, seasoned Business Analyst / Product Owner with over 13 years of experience delivering digital solutions across banking and financial services. I bring a strong track record in translating strategy into executable roadmaps, shaping initiatives through a customer-first lens, and leading high-performing cross-functional squads to deliver speed to value. I specialize in partnering closely with stakeholders across domains to drive alignment and ensure product outcomes reflect customer needs and regulatory requirements. I bring deep domain expertise in digital identity, customer onboarding, KYC, payments, and open banking. I thrive in Agile environments and have a strong curiosity for emerging technologies. My decisions are consistently guided by data, business value and customer impact. Currently at ANZ Bank, I am known for disciplined execution, clear prioritisation, effective stakeholder communication and turning complex challenges into meaningful outcomes.

Overview

16
16
years of professional experience

Work History

Journey Expert

ANZ Bank
Melbourne
07.2020 - Current
  • Company Overview: ANZ Bank’s digital banking initiative, ANZ Plus | ANZ Digital and Retail
  • Spearheaded the Customer Onboarding and Identity and Access Management stream within the Join value stream, delivering seamless digital join experiences aligned with ANZ’s focus on customer well-being, security and simplicity.
  • Contributed to the implementation of self-serve onboarding journey and supported delivery of authentication features and fraud prevention initiatives.
  • Reduced operational overhead by improving onboarding Straight-Through Processing (STP) by 15%.
  • Conducted data analysis to identify opportunities for optimising customer experience and increasing acquisition rates.
  • Collaborated with Product Owners and squads to groom and prioritise backlogs, translating strategic objectives into actionable features and user stories.
  • Defined and documented business/functional requirements and process maps for identity verification, scam detection, and onboarding journeys.
  • Partnered with Risk, Fraud, and Compliance to ensure regulatory alignment, and mitigate onboarding risks.
  • ANZ Bank’s digital banking initiative, ANZ Plus | ANZ Digital and Retail

Lead Business Analyst

ANZ Bank
Melbourne
08.2019 - 06.2020
  • Company Overview: BS11 Regulatory Compliance supporting regulatory alignment across trans-Tasman operations | ANZ Institutional Banking
  • Delivered on BS11 compliance requirements aligned with the Reserve Bank of New Zealand’s revised Outsourcing Policy, supporting regulatory obligations across ANZ’s Institutional Banking domain.
  • Managed requirements gathering, process documentation, and data identification and segregation to support system and process readiness.
  • Facilitated joint workshops with Australia and New Zealand teams to align program goals, clarify compliance requirements, and drive cross-border coordination.
  • Supported 4 delivery squads in the planning and execution of BS11 deliverables, ensuring traceability and audit readiness.
  • Created a centralised JIRA board and tracking framework to monitor progress, manage dependencies, and establish shared accountability across teams.
  • BS11 Regulatory Compliance supporting regulatory alignment across trans-Tasman operations | ANZ Institutional Banking

Senior Consultant

Cognizant
Melbourne
09.2016 - 08.2019
  • Company Overview: Omni-Channel Uplift | ANZ Institutional Banking
  • Contributed to the digital uplift initiative for ANZ Institutional Banking across mobile and web channels, enhancing client experience and platform capability.
  • Collaborated with Product Owners to gather and refine business requirements, delivering data-driven insights to help shape the MVP for future releases.
  • Mapped business and customer workflows across Payment Approvals and Business Transaction & Reporting (BTR) processes.
  • Facilitated story refinement sessions with delivery squads and ensured clarity of user stories, acceptance criteria, and backlog prioritisation.
  • Partnered with UX designers to design intuitive user experiences that aligned with business goals and technical feasibility.
  • Developed a Confluence-based requirements baseline template, later adopted as a best-practice model across multiple teams.
  • Omni-Channel Uplift | ANZ Institutional Banking

Consultant

Cognizant
Melbourne
05.2014 - 08.2016
  • Company Overview: Pay-ID and Payment dispute handling in Pega for NPP landscape | ANZ Bank
  • Acted as the Payments Business Analyst for implementing PayID and Payment dispute scenarios in Pega within the New Payments Platform (NPP) landscape.
  • Captured requirements specific to NPP through stakeholder engagement.
  • Developed a data mapping template to define interactions between PEGA, payment systems, and customer databases.
  • Designed end-to-end process diagrams covering various payment inquiry and return use cases.
  • Created sample FI-to-FI industry messages, used as reference templates across NPP industry participants for standardization.
  • Contributed to the Payments Business Alerting and Monitoring (PBAM) initiative, delivering end-to-end monitoring solutions for FPS, BACS, and CHAPS payment flows.
  • Conducted requirements workshops with business and IT stakeholders to define monitoring needs across critical payment systems.
  • Designed interactive dashboards with tailored KPIs to track and report on payment flow performance and anomalies.
  • Performed impact assessments for new initiatives on existing monitoring systems, proposing enhancements to ensure continuity and compliance.
  • Developed a Requirement Traceability Matrix (RTM) to support structured testing and ensure full coverage of functional scenarios.
  • Pay-ID and Payment dispute handling in Pega for NPP landscape | ANZ Bank
  • Client: Lloyds Banking Group, UK

Associate Consultant

Oracle Financial Services
India
10.2009 - 02.2013
  • Company Overview: SEPA compliance | Bank of Ireland
  • Led the system testing team for Single Euro Payment Area Direct Debits (SEPA DD) and Credit Transfer (SEPA CT).
  • Defined business scope and created a Requirement Traceability Matrix (RTM) to ensure clear requirements alignment and efficient test coverage.
  • Conceptualized a test case template that was used across the team of 50 members and reduced the test case preparation time by 30%.
  • Designed a process flow diagram for the payment messages in SEPA.
  • SEPA compliance | Bank of Ireland

Education

MBA - IT

SP Jain School of Global Management
Singapore
04.2014

Bachelor of Engineering - Information Technology

Pune Institute of Computer Technology Pune University
Pune, Maharashtra, India
05.2009

Skills

  • Customer onboarding and identity management
  • Regulatory compliance
  • Requirement elicitation and grooming
  • Customer journey mapping
  • Product roadmap strategy and prioritization
  • Delivery planning
  • Process modeling (as-is and to-be)
  • Data analysis
  • Business verification testing (BVT)

Tools

  • MS Office Suite
  • JIRA
  • Confluence
  • Tableau
  • Figma
  • Apromore process intelligence

Awards

  • Certified SAFe 4 Agilist
  • Hi-Five award from ANZ for operation excellence, 2023
  • Consulting Excellence award from Cognizant, 2018
  • Consulting Excellence award from Cognizant, 2016
  • I-Appreciate award for SEPA Implementation project, 2012
  • Member of Dean's List in MBA

References

References available upon request.

Timeline

Journey Expert

ANZ Bank
07.2020 - Current

Lead Business Analyst

ANZ Bank
08.2019 - 06.2020

Senior Consultant

Cognizant
09.2016 - 08.2019

Consultant

Cognizant
05.2014 - 08.2016

Associate Consultant

Oracle Financial Services
10.2009 - 02.2013

MBA - IT

SP Jain School of Global Management

Bachelor of Engineering - Information Technology

Pune Institute of Computer Technology Pune University

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Devaansh M Agarwal