Devan Cokro Sriputra
Laverton,VIC
Summary
IT Support professional with 4 years’ experience providing helpdesk support, troubleshooting, and user account management. Skilled in Microsoft 365, Windows, MacOS, Active Directory, and basic networking (DNS, DHCP). Since 2019, I have continued developing my IT skills through self-study and hands-on practice, and since 2023 I have focused on expanding my knowledge in cybersecurity. Reliable and adaptable, with strong customer service and communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Subcontractor
SOS
10.2022 - Current
- Completed daily assigned tasks reliably and within deadlines, working across warehouse, delivery, and customer service roles.
- Communicated with team members and supervisors to coordinate schedules and resolve issues quickly.
- Adapted to fast-paced work environments, demonstrating flexibility and problem-solving skills.
- Maintained accurate records and followed workplace safety procedures.
- Built strong relationships with colleagues and customers through professional and respectful service.
IT Support Engineer
Y.P. Winfield
2015 - 2019
- Provided first-level support to staff and students, resolving IT requests and incidents in a timely manner.
- Installed, configured, and maintained Windows 10 computers, laptops, and MacOS devices.
- Assisted with user account setup, password resets, and email access through Active Directory and G Suite.
- Supported basic network troubleshooting, including connectivity and DNS/DHCP issues.
- Coordinated with teachers and administration to ensure smooth IT operations for daily use and school events.
Education
Diploma of Business ( Online )
Laneway Education
Sydney, NSW01-2023
Diploma of Leadership And Management
Laneway Education
Sydney, NSW01-2022
Bachelor of Information Technology
University of Methodist
Medan, Indonesia01-2019
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft 365 / Office 365
- Windows 10/11 & MacOS support
- Active Directory (user setup, password resets, Group Policy)
- Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting
- Ticketing & Incident Management
- Hardware & Peripheral Support (PCs, laptops, printers, projectors)
- Installation, Troubleshooting & Resolving Hardware Issues
Certification
Certified Ethical Hacker Certification
Languages
Indonesian
Native or Bilingual
English
Professional Working
Timeline
Subcontractor
SOS
10.2022 - Current
IT Support Engineer
Y.P. Winfield
2015 - 2019
Diploma of Business ( Online )
Laneway Education
Diploma of Leadership And Management
Laneway Education
Bachelor of Information Technology
University of Methodist
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