Devang Prajapati
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Team Leader
Spotlight Retail Group
03.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Customer Service Representative
Joy Market
04.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Member
Reliance Market
07.2019 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Education
MBA - Business Administration
Apic College
Melbourne05.2023
Skills
- Staff Training
- Quality Standards
- Daily Workflow Improvement
- Microsoft PowerPoint
- Active Listening
- Sales Expertise
- Executive Management Support
- Blocking Freezers and Coolers
- Skid Breakdown
- Price Checking
- Food Safety Understanding
- Monthly Inventory
Languages
English
Professional Working
Hindi
Professional Working
Gujarati
Native or Bilingual
Timeline
Team Leader
Spotlight Retail Group
03.2022 - Current
Customer Service Representative
Joy Market
04.2021 - 12.2021
Team Member
Reliance Market
07.2019 - 11.2019
MBA - Business Administration
Apic College
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