Devangi Gavade
Front Of House
Carnegie,VIC
Summary
Customer-savvy FOH accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Attentive FOH knowledgeable about service operations and food safety requirements. Stays ahead of demand by using slow periods to prepare for rushes and looking for opportunities to help others. Friendly and personable with commitment to customer satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Production Operator
Karmic Cold Presses Juice
Port Melbourne, VIC
03.2021 - Current
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Adjusted machines to increase productivity for runs.
- Weighed and measured items to prevent waste and meet quality standards.
- Resolved issues quickly to maintain productivity goals.
Front of House Team Member
Aangan Indian Restaurant
Footscray, VIC
11.2018 - Current
- Serviced bathroom by cleaning surfaces and replacing soap.
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Helped guests at tables when in need of assistance.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Indian restaurant while maintaining calm, professional demeanor.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept hostess station neat and clean with well-stocked supplies.
Education
Master of Science - Information Technology
Swinburne University of Technology
Hawthorn, VIC 07.2018 - 09.2020
Bachelor of Science - Information Technology
SVIT
India 07.2015 - 06.2018
Skills
Assembly and production
Material quality inspection
Operations support
Equipment monitoring
OSHA guidelines
Worksite safety
Work order review
Material loading and unloading
Dining area maintenance
Food spoilage prevention
Guest seating arrangements
To-go order preparation
Bar terminology
Food station setup
Wine service
Banquet coordination
Tableside Service
Guest relations management
Bill computation
Good Telephone Etiquette
Planning and Coordination
Analytical and Critical Thinking
Excellent Communication
Additional Information
Availability: Monday to Friday: All day
Timeline
Production Operator
Karmic Cold Presses Juice
03.2021 - Current
Front of House Team Member
Aangan Indian Restaurant
11.2018 - Current
Master of Science - Information Technology
Swinburne University of Technology
07.2018 - 09.2020
Bachelor of Science - Information Technology
SVIT
07.2015 - 06.2018