Devangi Iyer
Truganina,Australia
Summary
Strategic Account Manager with over 8 years of expertise in client relationship management and service delivery optimization. Established history of executing continuous improvement initiatives while overseeing million-dollar portfolios. Proven success in collaborating with cross-functional teams to elevate service delivery and surpass customer expectations.
Overview
18
18
years of professional experience
Work History
Account Manager
Carsales.com.au
Richmond, VIC
08.2021 - Current
- Tracking the performance of a $2.5 million dollar portfolio of car dealers and ensuring they are receiving the best ROI with carsales.com.au
- Regularly discuss new opportunities, products, results of their business, market insights and any additional support they require as a customer
- Adapt a strategic data led approach to meetings and interactions with your clients
- Gather compelling data, insights, and results and create engaging presentations for clients to help uncover opportunities and digital needs for their business
- Grow sales and generate revenue growth by working collaboratively with the team and stakeholders to come up with proactive solutions for our clients to take their digital business to the next level
- Have achieved 100% of my quarterly targets and KPI's for the last financial year and this year
- Regularly conduct training sessions with the Dealer Principle /General Manager and their sales team on Auto gate– Data Motive Portal
- Extensively use Salesforce CRM tool daily and ensure data is entered accurately daily to ensure correct reports are generated on a weekly basis
- Report the progress of monthly/quarterly initiatives to internal stakeholders
Business Development/Account Manager
Couriers Please Pty Ltd
Truganina, VIC
10.2019 - 05.2020
- Develop and execute an account review process to ensure growth and provide solutions to meet customers' changing service requirements
- Generating sales pipeline for opportunities worth $500k to $1million
- Act as an escalation point for all major accounts with a portfolio of over $500K
- Identify opportunities to cross sell within the account and increase share of wallet
- Responsible for improving Couriers Please market position by working towards long term strategic goals, building key relationships, identifying business opportunities, negotiating, and closing business deals and maintaining extensive knowledge of current market conditions
- Sell couriers please product and services offering within the medium to large businesses, that either have a national footprint or are widely recognized
- Ensure customer and sales related data is accurately entered into Salesforce
- Report the progress of monthly/quarterly initiatives to internal stakeholders
Client manager
Toll Global Express
Port Melbourne, VIC
09.2016 - 09.2019
- Maintain and develop relationships within the current portfolio of $8 million per annum
- Identify new business opportunities per quarter worth $100k to 250k within the current portfolio and conduct face to face meetings to generate additional opportunities on a regular basis
- Had won a trip to New Zealand for the Tran-Tasman Sales Campaign in 2017 for consecutively achieving my targets for that quarter
- Schedule follow-up calls with the customers to win business opportunities and cross sell additional services
- Review, integrity check and ensure all revenue, rates, billing details and contractual arrangements in the system are valid
- Conduct a needs analysis of each customer to tailor the appropriate Toll Priority solution to their business
- Maximize customer profitability by selling in accordance with guidelines
- Ensure all new customers are set up correctly within Salesforce
- Keep a regular track of customers contacted, new services signed up, quotes or tenders submitted, subs renewal progress, and follow up with significant issues pertaining to the customer base
- Maintained high customer satisfaction ratings that meet company standards
- Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
Senior Associate
GEP Worldwide
Mumbai, India
05.2014 - 11.2016
- Solution expertise in on demand, software services in the IT procurement domain and their go-to-market strategies
- Successful in pursuing new business deals in Canada worth $150k USD
- Discuss with Vice Presidents & Directors of Fortune 500/Global 2000 companies across United States and Canada to identify their business challenges and give out a solution to help them realize savings at the bottom line
- Proficiency in creating winning propositions for sales through presentations and demos
- Create value propositions and sales pitches, account development activities and event strategy to empower sales team
- Liaise with cross functional teams like presales, consulting teams to shape new service offerings and their go-to-market strategies
- Maintain daily reports on the CRM (Salesforce)
Senior Marketing Executive
Zycus InfoTech (Pvt) Ltd
Mumbai, India
10.2007 - 12.2010
- Successfully identified and won over 75 new business opportunities (Pilot Projects) and deals worth $200k for Europe and APAC
- Prepared 50 online demonstrations for potential customers in the UK, Europe, and APAC
- Actively identified new business opportunities by classifying potential markets, promoting company products and services and planning account activity
- Drafted promotional brochures and emails detailing corporate products and services, to deliver brand messages to potential customers
- Acquired a comprehensive understanding of the supply chain and procurement processes in various prospective companies
- Execute email campaigning via CRM Salesforce
Education
PG degree - International Business Management
Kingston University
London, UK01.2014
Bachelor of Commerce degree -
Parle Tilak Vidyalaya Association’s M.L. Dahanukar
Mumbai, India01.2005
Skills
- Account mapping and portfolio management
- Relationship building and people skills
- Goal orientation
- Strategic development
- Sales closing techniques
- Post-sales support services
- Team building and collaboration
- Data analysis and insights
- Revenue generation strategies
- Salesforce CRM proficiency
Custom
- CRM systems: Salesforce
- Project Management: Jira
- Collaboration Tool: Confluence
- Supply Chain Management Tools
- Microsoft Office Suite
- Data Analysis & Reporting
Timeline
Account Manager
Carsales.com.au
08.2021 - Current
Business Development/Account Manager
Couriers Please Pty Ltd
10.2019 - 05.2020
Client manager
Toll Global Express
09.2016 - 09.2019
Senior Associate
GEP Worldwide
05.2014 - 11.2016
Senior Marketing Executive
Zycus InfoTech (Pvt) Ltd
10.2007 - 12.2010
PG degree - International Business Management
Kingston University
Bachelor of Commerce degree -
Parle Tilak Vidyalaya Association’s M.L. Dahanukar
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