Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

RUTVIJ PATEL

Melbourne,VIC

Summary

Experienced Customer Service Supervisor with unmatched customer service record and successful strategic development. Possessing strong working relationships with teams to boost performance and meet objectives, seeking a role in customer service within government and private sectors to take on added responsibilities.

Overview

4
4
years of professional experience

Work History

Online Assistant Manger

Woolworths group limited
01.2021 - Current
  • Enhanced customer satisfaction by providing timely and efficient online support.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Reduced employee turnover with effective training programs and supportive management practices.

Customer Service Supervisor - BIG W

Woolworths Group Limited
01.2020 - 12.2020

• The operation of cash registers and making reports for POS count

• Being able to appropriately address customer queries and concerns

• Think quickly on my feet to appropriately problem solve arising situations

• Delegating tasks and ensuring the training of the team members are up to date

• Assisting the team by performing the tasks with them while taking care of the safety of team members and adhering to company policies

Education

Mechanical Engineering -

SVBIT
Gujarat, India

Skills

    KPI monitoring

    Problem solving

    Team management

    Ability To Schedule

    Sales coaching

    Customer service

    Ability To Work Independently

    Organize And Manage

    Leadership

    Planning And Organizing

Additional Information

  • Hold current Australian license
  • Proficient In Hindi and Gujarati languages.


References

Available on Request

Timeline

Online Assistant Manger

Woolworths group limited
01.2021 - Current

Customer Service Supervisor - BIG W

Woolworths Group Limited
01.2020 - 12.2020

Mechanical Engineering -

SVBIT
RUTVIJ PATEL