Summary
Overview
Work History
Education
Skills
Websites
references
publications
Timeline
Generic
Devanshi Tewari

Devanshi Tewari

Perth,WA

Summary

Client Relationship Specialist with superior competencies in planning, coordinating and ensuring successful completion of client projects. Well-positioned to identify and resolve problems during frequent client interactions. Strong communication skills with proficiency in client relationship-building.

Overview

9
9
years of professional experience

Work History

Client Relationship Specialist

Menulog
01.2022 - Current
  • Assisting Key Account Brands during the application build process by automating their sales, marketing and signups process.
  • Using salesforce to manage restaurant leads, opportunities, contacts and cases.
  • Experienced with Outlook, slack and issue – tracking software (JIRA, etc.) Proactively assist the RS during their OB process to ensure their listing details, Menu, Marketing & Promoted placement requirements are correct
  • Working closely and collaboratively with our internal stake holders to ensure a seamless and enjoyable onboarding experience.
  • Managed a diverse portfolio of restaurant partners, ensuring timely communication and personalized attention.
  • Facilitated cross-functional communication between sales, marketing, and product teams to ensure seamless client experiences.
  • Oversaw account management activities such as contract renewals and invoice processing while maintaining high levels of accuracy.
  • Utilized CRM software effectively to track interactions with clients accurately for better follow-up actions.
  • Assessed the effectiveness of implemented strategies in meeting client goals by conducting regular performance reviews.
  • Educated Restaurant Partners about billing, payment processing and support policies and procedures.

Customer Service Officer

Smart Business Telecom
04.2019 - 01.2022
  • Managed a high-volume workload within a deadline-driven environment
  • Resolved an average of 100 inquiries in any given week and consistently met performance benchmarks in all areas
  • Build excellent rapport with current and potential clients
  • Officially commended for dispute handling, customer queries, persuasiveness, and dependability in performance evaluations
  • Navigating multiple computer applications at the same time whilst on the phone
  • Processing daily purchase orders and invoicing via billing system
  • Monitoring and managing complex data entry and CRM management
  • Handled complaints and service enquiries in a professional and efficient manner
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Customer Service Consultant

The Coffee Club
01.2021 - 12.2021
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Happily, fulfilled customers’ orders including hot and cold drinks, seasonal offerings and over 50 food items
  • Assisted store manager in managing backup inventory ordering and shelf stocking
  • Provided friendly service all while remaining calm during periods of high volume
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cashflow
  • Actively helped customers in staying informed about latest sales offering and loyalty programs.

Store Supervisor

Hudson's Coffee
03.2017 - 03.2019
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Optimized workforce allocation by creating efficient staff schedules that balanced workload distribution while minimizing labor costs.
  • Incorporated teamwork and flexibility by working as a cross-functional team assisting the floor staff with daily operations
  • Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Co headed multiple campaigns for company's various seasonal products
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Established strong relationships with suppliers to negotiate favourable pricing, delivery schedules, and payment terms for optimal business results.

Software Consultant

International Business Machines (IBM)
02.2016 - 02.2017
  • Resolving 50+ tickets every day related to payment inquiries, data connection, order building, pre-authorization requests for various types of post-paid connections, and any general inquiries related internet plans
  • Maintaining updated database for 5K Airtel customers and informing them about latest mobile and data plans over the mail
  • Answering customer queries related to deductibles, service charges, and combined payments for prepaid and post-paid plans
  • Achieving best KPI such as ACW, AHT and Quality Assurance.

Support Service Specialist I

Samsung Engineer
07.2015 - 02.2016
  • Documenting and filing daily processes for compliance and control purposes
  • Preparing and handling of complex datasheet effectively
  • Assessed and compiled team performance data based on KPI’s and field reports
  • Developed strong customer obsessed service skills and ability to consult effectively with a broad client base
  • Performed extempore tasks as required by team leader.

Education

Master of Marketing Communication -

University of Melbourne
01.2020

Bachelor in instrumentation and Control Technology -

Department of Instrumentation, Kurukshetra University
01.2015

Skills

  • Query Resolution
  • Raising brand awareness
  • Client Relationship Management Abilities
  • Conflict Management
  • Marketing Research
  • Data Management
  • POS Systems Expert
  • Report Preparation
  • Data Entry
  • Communication
  • Interpersonal Skills
  • CRM Software
  • Strategic planning
  • Spreadsheets
  • Document Control
  • Administrative Support
  • Order Processing
  • MS Word
  • Advanced MS Excel

references

Available on request

publications

  • The Role of Media & Marketing During Pandemic COVID - 19 in Australia & India
  • Strategic Evaluation of Integrated Marketing Communication Campaign Development: A case study of Starbucks in Australian Market
  • Impact of corona virus on the media sports and entertainment

Timeline

Client Relationship Specialist

Menulog
01.2022 - Current

Customer Service Consultant

The Coffee Club
01.2021 - 12.2021

Customer Service Officer

Smart Business Telecom
04.2019 - 01.2022

Store Supervisor

Hudson's Coffee
03.2017 - 03.2019

Software Consultant

International Business Machines (IBM)
02.2016 - 02.2017

Support Service Specialist I

Samsung Engineer
07.2015 - 02.2016

Master of Marketing Communication -

University of Melbourne

Bachelor in instrumentation and Control Technology -

Department of Instrumentation, Kurukshetra University

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Devanshi Tewari