Devarshi Chaturvedi

- Assisted project manager in PFAS remediation projects.

- Lead research and development projects for the client.

- Demonstrated ability to prepare technical reports.

• Exceeded monthly sales targets by 20% through persuasive negotiation skills during outbound calls to retain existing customers.
• Implemented cross selling techniques to increase sales and revenue.
• Overcame objections using friendly, persuasive strategies.
• Developed favorable customer service relationships and built new, robust customer bases.

• Delivered compassionate customer service during the COVID-19 pandemic by assessing financial circumstances and providing tailored payment plans, resulting in a 90% reduction in delinquent accounts.
• Developed and implemented customized payment plans for over 500 delinquent accounts, resulting in a 10% decrease in overall outstanding debt within 3 months.
• Resolving customers' billing disputes on inbound calls and add value to deliver a good customer experience achieving 100 NPS score.

• Consistently exceeded weekly sales targets by utilizing persuasive communication skills to convert over 80% of inbound inquiries via calls, emails, and live-chats into bookings.
• Utilized active listening skills to effectively diffuse customer complaints, resulting in a 70% customer satisfaction rating and a decrease in negative online reviews by 60%.
• Coordinated with sub-contractors and stakeholders to ensure efficient execution of projects, resulting in a 15% increase in on-time project completion.
• Multi-tasking, setting priorities, delegating work to cleaning contractors located in different areas according to the required job description and setting payments with high accuracy.
• Trained and coached new call centre representatives on effective communication and sales techniques.
• Developed customer resource management software to streamline the sales process and improve customer satisfaction, leading to 95% decrease in errors.
• Collaborated with marketing teams to develop and execute promotional strategies

• Being a door-to-door sales representative on behalf of energy retailers, I have been approaching every resident confidently and skillfully convincing them to switch their energy retailers while adhering to my ethic and remaining honest with them about potential cost as well as additional benefits.