Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
6d
Devashish Chowdhary

Devashish Chowdhary

Melbourne,VIC

Summary

Seasoned Customer Service Representative with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Vodafone
05.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Supervisor

Concentrix
01.2021 - 04.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Customer Service Representative

Makemytrip
04.2020 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times and avoided on-hold wait time.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Administrative Assistant

Hackveda
03.2019 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Master of Science - Data Science

IIIT
Bengaluru, India
08.2020

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Customer Relations
  • Call Monitoring
  • Sales Support
  • Complaint Handling
  • Call Center Operations

Accomplishments

  • Achieved High Customer Satisfaction Rating through effectively helping with rating surveys or feedback forms.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Vodafone
05.2021 - 12.2022

Customer Service Supervisor

Concentrix
01.2021 - 04.2021

Customer Service Representative

Makemytrip
04.2020 - 12.2020

Administrative Assistant

Hackveda
03.2019 - 02.2020

Master of Science - Data Science

IIIT

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Devashish Chowdhary