Devender Goud Cheruku
Seven Hills,NSW
Summary
Driven Taxi Driver bringing 3 years' experience working in the Sydney area. Expert in local roads as well as GPS mapping for unique situations. Responsible, adaptable and always available.
Industrious Taxi Driver trained in maintaining tight schedules, keeping vehicles in good working order and updating documentation every day. Reliable Taxi Driver familiar with local roads and traffic patterns.
Flexible schedule with willingness to work any hours. Maintains passenger safety and satisfaction with exceptional service and adherence to all laws.
Skilled Taxi Cab Driver dedicated to providing exceptional customer service to all customers. Versed in keeping vehicle clean and serviced. Adept at providing top-notch care to passengers and belongings.
Overview
7
7
years of professional experience
Work History
Taxi Cab Driver
UBER
10.2020 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Maintained a clean and comfortable environment for passengers by conducting thorough cleaning procedures before and after each trip.
- Managed accurate records of fares, trips, and expenses for company reporting requirements.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
- Developed strong knowledge of local geography, landmarks, and attractions to provide exceptional service to tourists.
- Checked speed and air pressure of locomotive at various points throughout route.
Customer Service Associate,
WoolWorths Group Ltd,
12.2017 - 02.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Customer Service Manager
SRI HANUMAN PTY LTD
04.2017 - 08.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Bachelor of Technology - Computer Science
Visvesvaraya College Of Engineeniring
06.2012
Skills
- Excellent communication skills
- Time Management
- GPS operation
- Safety Regulations
- Valid Driver's License
- Safe Driving
- Complaint resolution
- Vehicle Maintenance
- Schedule Management
- Flexible Schedule
Timeline
Taxi Cab Driver
UBER
10.2020 - Current
Customer Service Associate,
WoolWorths Group Ltd,
12.2017 - 02.2021
Customer Service Manager
SRI HANUMAN PTY LTD
04.2017 - 08.2020
Bachelor of Technology - Computer Science
Visvesvaraya College Of Engineeniring
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