Devendra Rathor
Sydney,Australia
Summary
Accomplished industry leader with over 25 years of experience in IT Service Delivery, 24x7 Operations and Technology project management, specializing in operational excellence and resource optimization. Proven expertise in managing Cloud Operations for enterprise clients, ensuring high availability and infrastructure optimization across various technology domains including AWS Cloud Services. Demonstrated success in building and mentoring cross-functional teams of up to 50 members, alongside a solid foundation in quality models such as CMM, Six Sigma, and Agile methodologies. Adept at collaborating with executive leadership to drive continuous improvement while maintaining rigorous budget adherence and financial reporting standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Amazon Web Services
Sydney, Australia
12.2016 - Current
- Lead a team of highly motivated engineers in providing managed service experience to enterprise customers in a rapidly changing environment with ability to adapt and evolve quickly (make decisions with limited information)
- Drive cross team projects/automations that improve AWS Managed Services’ efficiency and effectiveness as well as initiatives to improve customer satisfaction with AWS Managed Services
- Lead continuous improvement efforts in customer service and operations, focus on outcomes rather than tasks
- Drive results by tracking key operational/customer metrics, adopt/improve operational processes that are scalable
- Act as a customer escalation point with enterprise customers to ensure seamless service delivery
- Tech stack: AWS Services
Manager, e-Commerce Platform
Amazon India
Hyderabad, India
10.2014 - 11.2016
- Directly responsible for Amazon's stellar uptime record, ownership of the end-to-end performance and reliability of Amazon's services, ensuring Amazon customers can always reach/ use all of the services under the team's support
- Lead a team of support engineers providing operations support to Amazon's production systems and running highly visible operational projects, with regards to deploying live end-user systems and mission critical services
- Lead automations/ process improvements (cross teams/cross functional)
- Experience in managing 24x7 support/operations teams in e-Commerce domain, experience in supporting large-scale distributed systems, strong metrics and operational excellence focus
- Tech stack: UNIX shell scripts, PL/SQL
- Key Accomplishments: Managed peak sale events (Black Friday, Cyber Monday, Prime Day) with order rates at the magnitude of 25k/minute
- Optimize infrastructure operations which led to an annual savings of $11MM for e-Commerce platform team
- Effected 2 major operational excellence projects in Payments Platform team leading to systemic improvements
Assistant Vice President, Technology
Bank of America
Hyderabad, India
07.2007 - 10.2014
- Program manager at BA Continuum accountable for delivering custom automation solutions based on business needs
- Responsible for project charter, project sponsorship, budget estimates, resource staffing and vendor management
- Business analyst review high level/low level designs, quality assurance, user acceptance testing & production roll out including ongoing application maintenance and support (24x7 production environment)
- Entrusted to work with cross functional teams and team management (performance appraisal, employee mentoring, hiring and grooming a motivated team, rewards and recognition, attrition management)
- Manage application information security and adherence to stringent enterprise governance standards
- Responsible for managing SoW/ Contract negotiation with 3rd party vendors, supplier compliance etc
- Tech Stack: MS .Net platform, Sharepoint, Business Intelligence platform
- Key Accomplishments: Successfully championed the adoption of mission critical HRMS implementation project with a direct report to CTO
- Built a highly motivated and high performance team from ground zero and delivered multiple .Net based custom applications for critical functions ensuring on time delivery with special emphasis on quality and risk management
- Turned around a critical application delivery which had faced several hurdles in its execution especially arresting team attrition and improving stakeholder confidence which was the biggest bottleneck in project delivery
- Streamlined InfoSec governance which ensured adherence to stringent Bank’s standards, securing confidential data, segregation of duties, compatibility with approved Software’s etc
- Has maintained zero audit issues for 3 years in a row
Assistant Consultant, GDCE
Tata Consultancy Services
Mumbai, India
09.1998 - 06.2007
- Worked in various roles as Account Manager, Project Manager, Individual contributor while delivering IT services to customers, ensuring development and maintenance of various enterprise wide applications
- Worked as Technical consultant while supporting a Banking software, performed Database Administration activities such as database installation, performance tuning, UNIX shell scripts to automate DB activities, DB backup and recovery
- Tech Stack: Oracle DBA, PL/SQL, Oracle HRMS, Unix Shell scripting
- Key Accomplishments: Incubated and delivered Payroll Interface project entrusted with transmitting payroll data in a secure fashion for 100,000+ international GE employees worldwide (as part of HRMS system)
- Championed 50+ Green Belt/process improvement projects while working as Designated Master Black Belt mentoring
- Recovered several Oracle DB crashes for the TCS Banking system ensuring zero impact on customer service
Education
Bachelor of Engineering -
Visvesvaraya National Institute of Technology
Nagpur, India06.1998
Skills
- Operations management
- Stakeholder management
- Coaching and mentoring
- People management
- Verbal and written communication
- Dealing with ambiguity
Certification
- AWS Solution Architect Associate, 2018
- Project Management Professional (PMP), 2011
- Certified ScrumMaster (Agile), 2013
- ITIL V3 Certified, 2008
- Six Sigma Black Belt, 2005
Extracurricular Activities
Amateur writer, maintain my own blog site Freelance Photographer
Awards
- Amazon India, High Impact Team, For delivering ‘Move to Cloud’ initiative saving ~$11MM for organization
- Bank of America, Leader Of The Year, For successfully turning around an enterprise wide critical project
- Bank of America, Platinum and Gold awards, For successfully envisioning and implementing in-house Technology solutions
- Tata Consultancy Services, Leadership Excellence and Superior Performance awards, Recipient of several awards for outstanding performance
Executive Summary - Summary
A certified Project Management Professional (PMP) with 21+ years of successful track record in IT Service Delivery and managing critical Technology projects with key focus on operational excellence/ risk and optimal utilization of resources. Expertise in managing Cloud Operations for enterprise customers providing high availability, resiliency along with infra optimization. Rich exposure to various Technology domains (AWS Cloud Services, MS Technology), understanding of various functional domains (e-Commerce, Banking, HR/ Payroll, Finance, IT/ITeS Operations, GDCE governance, Risk/Compliance/BCP). Solid technical foundation and the passion, skill and aptitude to learn new technologies, flexibility to adapt quickly. An effective team manager having ability to manage cross-functional project teams/ stakeholders and integrate their efforts to maximize operational efficiency. Prolific team builder (hired 200+ engineers), team player and team mentor, experience in managing small to medium sized teams (up to 50). Understanding of Quality models (CMM/Six Sigma/DMAIC/DFSS, SDLC/Agile methodology, PMP and ITIL), certified Six Sigma Black Belt, proficient in managing business process metrics/ scorecards/ KPIs/KRIs. Professionally adept at working with CXO/leadership with exceptional communication skills (written and spoken English).
Affiliations
- Photography Enthusiast
- Industry speaker at university organized student events
- An audiophile
Languages
English
Full Professional
Hindi
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Manager
Amazon Web Services
12.2016 - Current
Manager, e-Commerce Platform
Amazon India
10.2014 - 11.2016
Assistant Vice President, Technology
Bank of America
07.2007 - 10.2014
Assistant Consultant, GDCE
Tata Consultancy Services
09.1998 - 06.2007
Bachelor of Engineering -
Visvesvaraya National Institute of Technology
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