Devesh Basnet
Summary
Dynamic and innovative technology professional with extensive hands-on experience in emerging technologies and a strong commitment to continuous improvement. Expertise in identifying opportunities for technological enhancements and implementing impactful solutions that drive productivity. Proficient in leveraging cutting-edge tools and methodologies to effectively tackle complex challenges. Thrives in fast-paced environments, consistently advancing technological initiatives to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Bapcor Retail
12.2022 - Current
- Hands-on experience with Windows Defender and familiarity with CrowdStrike, VM, PC patching, and backup scheduling in the Back-online Cloud.
- Customer-oriented approach to problem-solving, with an understanding of broader business objectives.
- Microsoft Azure Admin for multiple tenants, handling user management, access provision, license assignment, and troubleshooting SSO and MFA issues.
- Manage email using apps like MimeCast and MailGuard for Microsoft Exchange and Office 365, ensuring security, archiving, and protection against email threats.
- Troubleshot and resolved mail flow issues in Microsoft Exchange and Office 365 environments, ensuring seamless delivery and accessibility.
- Manage Multiple VMs and Cloud Platforms such as Citrix systems.
- Deliver exceptional on-time service delivery for sites affected by the outage.
- Competent in working with On-prem Active Directory, Azure Active Directory, and a Hybrid Environment.
IT Desktop Support Officer
Axiom Technologies
02.2022 - 12.2022
- Drove service delivery and improved IT operations provided to end users in a fast-paced environment.
- Worked in collaboration with a highly skilled IT team that included the ServiceNow ticketing system, Citrix environment, MomentumPro Applications, Phocas, and Pronto.
- Used Microsoft products such as Active Directory, Office Admin, Exchange Admin, and many more to manage users. Provided technical support including but not limited to Application/Software Support, Printers/Projectors, or Network issues.
- Set up computers for Staff by imaging them with the necessary applications, drivers, and firewall certificates and connecting them in the correct domain.
- IT Assets Management and assistance in purchasing different IT Devices by creating quotes, Invoices, and credit notes.
- NBN and Hardware Upgrades on various sites.
Education
Professional Year Program (ACS) / Certificate IV - Business
Navitas Professional
North Melbourne, VIC01.2022
Bachelor of Science - Information Technology
Victoria University
Footscray, VIC01.2021
Skills
- Active Directory
- Office 365
- Flexible and adaptable
- MS Azure Admin
- Ticketing Systems
- System Administration
- Microsoft Windows
- Web Development
- Application Support
- Hardware Support
- E-commerce
- Networking
- Technical Troubleshooting
- Time-Management/Organization
- Problem Solving
- Critical Thinking
- Responsibility/Leadership
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Accomplishments
- Developed and maintained automation scripts (Python, Bash, PowerShell) to streamline routine system administration tasks, reducing manual effort and improving efficiency.
- Conduct training sessions for Level 1 and Level 2 support teams to enhance technical knowledge and service delivery.
- Create and Manage Knowledge base Articles in IT Service Management (ITSM) such as ServiceNow.
- Contributed to a team of four in delivering the BMW migration project, ensuring timely and efficient execution.
Certification
- Member of the Australian Computer Society (ACS)
- PHP/My SQL Course
- Professional Association graduate member
- Foundations of Operationalizing MITRE ATT&CK v13
- Mimecast Certified on Web Security Certification
- Bapcor Champion Award winner
-
Languages
Hindi
Professional Working
English
Full Professional
Nepali
Native or Bilingual
Interests
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming
- Scripting and Automation
- Hiking
- Cooking
ADDITIONAL EXPERIENCE
- Web Developer Intern
- Weboptimizers
- Sept 2022 – Dec 2022
- Design and develop responsive websites for all screen sizes Teamwork with agile project lifecycle SEO and Internal linking review.
- Database Design and Deployment Help with customer service and customer support Increased organic search by almost 80 percent by encoding keywords and geo-targeting within each page of the company websites.
- Created reports by analyzing data from Megalytics/Data Studio and Google Analytics.
- Designed websites with HTML/CSS/JavaScript and developed/deployed them using LAMP stack/WordPress and GitHub.
- PHP Laravel web development
- Hold customer meeting and discuss designs and feature and create project scope.
Timeline
IT Support Analyst
Bapcor Retail
12.2022 - Current
IT Desktop Support Officer
Axiom Technologies
02.2022 - 12.2022
Professional Year Program (ACS) / Certificate IV - Business
Navitas Professional
Bachelor of Science - Information Technology
Victoria University