Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Interests
ADDITIONAL EXPERIENCE
Timeline
Generic

Devesh Basnet

Summary

Dynamic and innovative technology professional with extensive hands-on experience in emerging technologies and a strong commitment to continuous improvement. Expertise in identifying opportunities for technological enhancements and implementing impactful solutions that drive productivity. Proficient in leveraging cutting-edge tools and methodologies to effectively tackle complex challenges. Thrives in fast-paced environments, consistently advancing technological initiatives to achieve organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Analyst

Bapcor Retail
12.2022 - Current
  • Hands-on experience with Windows Defender and familiarity with CrowdStrike, VM, PC patching, and backup scheduling in the Back-online Cloud.
  • Customer-oriented approach to problem-solving, with an understanding of broader business objectives.
  • Microsoft Azure Admin for multiple tenants, handling user management, access provision, license assignment, and troubleshooting SSO and MFA issues.
  • Manage email using apps like MimeCast and MailGuard for Microsoft Exchange and Office 365, ensuring security, archiving, and protection against email threats.
  • Troubleshot and resolved mail flow issues in Microsoft Exchange and Office 365 environments, ensuring seamless delivery and accessibility.
  • Manage Multiple VMs and Cloud Platforms such as Citrix systems.
  • Deliver exceptional on-time service delivery for sites affected by the outage.
  • Competent in working with On-prem Active Directory, Azure Active Directory, and a Hybrid Environment.

IT Desktop Support Officer

Axiom Technologies
02.2022 - 12.2022
  • Drove service delivery and improved IT operations provided to end users in a fast-paced environment.
  • Worked in collaboration with a highly skilled IT team that included the ServiceNow ticketing system, Citrix environment, MomentumPro Applications, Phocas, and Pronto.
  • Used Microsoft products such as Active Directory, Office Admin, Exchange Admin, and many more to manage users. Provided technical support including but not limited to Application/Software Support, Printers/Projectors, or Network issues.
  • Set up computers for Staff by imaging them with the necessary applications, drivers, and firewall certificates and connecting them in the correct domain.
  • IT Assets Management and assistance in purchasing different IT Devices by creating quotes, Invoices, and credit notes.
  • NBN and Hardware Upgrades on various sites.

Education

Professional Year Program (ACS) / Certificate IV - Business

Navitas Professional
North Melbourne, VIC
01.2022

Bachelor of Science - Information Technology

Victoria University
Footscray, VIC
01.2021

Skills

  • Active Directory
  • Office 365
  • Flexible and adaptable
  • MS Azure Admin
  • Ticketing Systems
  • System Administration
  • Microsoft Windows
  • Web Development
  • Application Support
  • Hardware Support
  • E-commerce
  • Networking
  • Technical Troubleshooting
  • Time-Management/Organization
  • Problem Solving
  • Critical Thinking
  • Responsibility/Leadership
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service

Accomplishments

  • Developed and maintained automation scripts (Python, Bash, PowerShell) to streamline routine system administration tasks, reducing manual effort and improving efficiency.
  • Conduct training sessions for Level 1 and Level 2 support teams to enhance technical knowledge and service delivery.
  • Create and Manage Knowledge base Articles in IT Service Management (ITSM) such as ServiceNow.
  • Contributed to a team of four in delivering the BMW migration project, ensuring timely and efficient execution.

Certification

  • Member of the Australian Computer Society (ACS)
  • PHP/My SQL Course
  • Professional Association graduate member
  • Foundations of Operationalizing MITRE ATT&CK v13
  • Mimecast Certified on Web Security Certification
  • Bapcor Champion Award winner

Languages

Hindi
Professional Working
English
Full Professional
Nepali
Native or Bilingual

Interests

  • Artificial Intelligence (AI) and Machine Learning
  • Video Gaming
  • Scripting and Automation
  • Hiking
  • Cooking


ADDITIONAL EXPERIENCE

  • Web Developer Intern
  • Weboptimizers
  • Sept 2022 – Dec 2022
  • Design and develop responsive websites for all screen sizes Teamwork with agile project lifecycle SEO and Internal linking review.
  • Database Design and Deployment Help with customer service and customer support Increased organic search by almost 80 percent by encoding keywords and geo-targeting within each page of the company websites.
  • Created reports by analyzing data from Megalytics/Data Studio and Google Analytics.
  • Designed websites with HTML/CSS/JavaScript and developed/deployed them using LAMP stack/WordPress and GitHub.
  • PHP Laravel web development
  • Hold customer meeting and discuss designs and feature and create project scope.

Timeline

IT Support Analyst

Bapcor Retail
12.2022 - Current

IT Desktop Support Officer

Axiom Technologies
02.2022 - 12.2022

Professional Year Program (ACS) / Certificate IV - Business

Navitas Professional

Bachelor of Science - Information Technology

Victoria University
Devesh Basnet