Cybersecurity professional with hands-on experience in threat analysis, vulnerability assessments, and incident response. Strong focus on team collaboration and achieving results in dynamic environments. Skilled in network security, encryption technologies, and risk management. Reliable and adaptable approach to evolving challenges. Valuable asset for enhancing security frameworks and protecting digital assets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Pinewood Chicken Bar
04.2023 - Current
Managerial and IT Support Role
Applied IT skills to troubleshoot and improve systems, ensuring the accurate processing of orders and inventory management
Assisted in maintaining and updating the shop's database, ensuring accurate records of stock levels and transactions for efficient operations.
Handled customer inquiries, resolving issues promptly with a positive and professional attitude, ensuring high customer satisfaction.
Collaborated with the team to ensure speedy service, streamlining order management and communication for improved customer experience.
Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Software Developer / Cybersecurity Specialist
Faye Waterman Project (Conversation Curator)
08.2024 - 11.2024
Worked closely with 4 other team members from different majors to develop an online platform for Faye Waterman (Conversation Curator), focusing on cybersecurity measures to ensure robust platform security.
Conducted penetration testing, identifying and addressing vulnerabilities to safeguard user data and system integrity.
Implemented a human verification feature (CAPTCHA) to protect against bot attacks and ensure legitimate user engagement.
Managed database development and UI design while ensuring strong encryption for sensitive data.
Collaborated in developing secure authentication methods, including password hashing and role-based access control, to ensure that only authorized users could access sensitive sections of the platform.
Improved software efficiency by troubleshooting and resolving coding issues.
Saved time and resources by identifying and fixing bugs before product deployment.
Achieved faster development cycles using Agile methodologies, including Scrum or Kanban processes.
Education
Diploma of Information Technology -
Monash University
02.2023
Bachelor's of Information Technology - Software Development, Cyber Security
Monash University
Clayton, VIC
06-2025
Skills
Experience in back end technologies: Java, Python, Express, Nodejs
Proficient in JavaScript, Bootstrap, HTML, and CSS
Network security analysis expertise
Problem-solving
Phishing detection
Time management
Multitasking and organization
Work prioritization
Phishing awareness
Network security
Network protocols
Vulnerability assessment
Threat intelligence
Penetration testing
Risk assessment
Digital forensics
Certification
CompTIA - CompTIA Security +
Master-minds - ISO/IEC 27001:2022 Lead Auditor
ANZ - Cyber Security Management Job Simulation
Telstra - Cybersecurity Job Simulation
LinkedIn Learning - Linux System Engineer: Networking and SSH