Summary
Overview
Work History
Education
Skills
References
Certification
Additional Information
Timeline
Generic

Devi Fairweather

Portland,VIC

Summary

Dedicated Customer Service skills with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Grocery Team Member

Woolworths Group
02.2023 - Current
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.

Retail Assistant

Dale Cleves
01.2022 - 09.2022
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Customer Service

McDonald's
10.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Service

KFC
11.2019 - 09.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

VCAL -

Monivae Secondary Collage
Hamilton, VIC
11.2022

Skills

  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Cash Register Operations
  • Answering Customer Questions
  • Critical Thinking
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset

References


Ron - Dale Cleves

Mobile: 0419396471


Leon Furze - Monivae Collage

Email: LFurze@monivae.vic.edu.au

Business: (03) 5551 1200


Cathryn Walder - Youth Liv4Life

Mobile: 0406024561


Robert Jeffery - Woolworths

Phone Number: 0414193176




Certification

MEM20105 Certificate II in Engineering

CUA20620 Certificate II in Music

Additional Information

I am currenty apart of the Glenelg Shire Freeza group

I was also apart of the Live4Life committee helping the youth of Portland understand mental health and how to deal with it.

Timeline

Grocery Team Member

Woolworths Group
02.2023 - Current

Retail Assistant

Dale Cleves
01.2022 - 09.2022

Customer Service

McDonald's
10.2020 - Current

Customer Service

KFC
11.2019 - 09.2020

VCAL -

Monivae Secondary Collage

Similar Profiles

CREATE PROFILE
Devi Fairweather