DEVI MUCHERLA
Melbourne,VIC
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Directed Technologies
09.2024 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Software Engineer
HCL Technologies
08.2020 - 08.2024
- worked for USAA Bank Clients to develop the service-based features for their MSR application and .com channel to provide various services for the account holders based on business requirements and ensuring compliance like PCI DSS accordingly.
- Delivered quality code on both UI and API with Zero Defects.
- Written Junit test cases and done Qtest for the functionalities implemented across the team.
- Also performed API integration testing using testing tools like postman.
- Involved in Build and deployment of the application in Putty tool in various CIT boxes.
- Practiced safe Agile methodology and Jira implementation and actively participated in all agile ceremonies within the team to share their ideology and brainstorm to come up with creative solution pitches that add value.
- Implemented WCM object with Tridion tool to track the wire activities of the members across channels.
- Worked on migrating Spring Boot and Node applications and fixed SOAR/Twistlock vulnerabilities.
Graduate Trainee Engineer
TCS Kohinoor Park
01.2020 - 03.2020
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with engineering team to determine project specifications.
- Collaborated with other departments to facilitate successful project completion.
Software Intern
Tech Mahindra Infocity
07.2019 - 09.2019
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported development, QA and user experience staff to develop new products.
- Wrote clear, clean code for various projects.
- Developed reports using SQL server reporting services.
Education
Bachelor of Science - Information Technology
SHRI VISHNU INSTITUTE OF TECHNOLOGY
07-2020
Skills
- Call control
- Issue documentation
- Customer relations
- Decision-making
- Complaint handling
- Data entry
- File management
- JIRA
- Functional and integration testing
- Build releases
- Testing and debugging
- HTML and XML
- WebLogic
Accomplishments
- Received internal awards including the 'Livewire (R&R) Award' and 'Best Performer' award in HCL for 2021.
Timeline
Customer Service Representative
Directed Technologies
09.2024 - Current
Software Engineer
HCL Technologies
08.2020 - 08.2024
Graduate Trainee Engineer
TCS Kohinoor Park
01.2020 - 03.2020
Software Intern
Tech Mahindra Infocity
07.2019 - 09.2019
Bachelor of Science - Information Technology
SHRI VISHNU INSTITUTE OF TECHNOLOGY
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