Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Wicks

Meredith,Vic

Summary

Organised and dedicated hospitality service person with proven track record of ensuring exceptional customer satisfaction in high-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks at hand. Self-motivated work ethic to perform effectively in a team environment or independently.

Overview

4
4
years of professional experience

Work History

Warehouse Assistant

Brackenbury Nutritioon
10.2023 - 03.2024

General Duties; Picking and packing of stock, inventory receiving, organisation of stock, unloading of containers

  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Ensured optimal use of storage space through proper organization, stacking, and labelling of products within the warehouse facility.
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.

Customer Service

Searoads Ferries
12.2022 - 02.2023

General Duties; Preparing and baking of food, placement of food and beverage to customers, organisation and count of stock, maintaining cleanliness of food stations and of front of house, till work of cafe and kitchen

  • Maintained great interpersonal and organisational skills whilst working in a high-paced, large-scale kitchen team.
  • Ensured reliable, enthusiastic and personalised customer service for all customers despite arising conflict.
  • Displayed exceptional capacity to multi-task whilst preparing and sending out food in kitchen.
  • Supported clear and efficient communication between co-workers to ensure expert time management for ultimate customer satisfaction.

Customer Service

The Boyz
11.2019 - 02.2022

General Duties; Placement of food and beverage orders, front of house service including phone and register orders, maintaining cleanliness of work stations, training of new staff

  • Efficient time management concerning preparation of food and beverage orders
  • Displayed exceptional communication skills while taking orders on till and phone
  • Answered customers questions and complaints amiably to cultivate loyalty and satisfaction
  • Clear, attentive and calm communication to staff under training despite high-demand situations


Education

High School Diploma -

Matthew Flinders Girls Secondary College

Skills

  • Active listening skills
  • Highly developed interpersonal communication and front of house customer service
  • Proven capacity in problem-solving and conflict resolution
  • Expert multi-tasking and organisational skills
  • Proficiency in leadership and coaching skills

Timeline

Warehouse Assistant

Brackenbury Nutritioon
10.2023 - 03.2024

Customer Service

Searoads Ferries
12.2022 - 02.2023

Customer Service

The Boyz
11.2019 - 02.2022

High School Diploma -

Matthew Flinders Girls Secondary College
Devon Wicks