DEVONN KILLICK
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategies and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Australian Red Cross
12.2020 - Current
- Helping customers complete purchases, locate items and join rewards programs
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions
- Input credit and debit card payments in POS system to complete purchases
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Balanced and organised cash register by handling cash, counting change and storing coupons
Ampol Boost Juice
11.2025 - 02.2026
- Counted money before opening and after closing shifts
- Used the till to ring up customers orders and payments by cash, card, boost juice points cards and vouchers
- Made customers their drink and packaged up their snacks
- Basic cleaning such as washing and wiping down counters, benches, containers, blenders, juice and milk dispensers, cupboards, the juicers and mopped up floors
- Refilled up yogurts, sorbets, fruits, juices, milks, packaged foods and bagged snacks
- Topped up cups, lids, straws and napkins
- Did temperature checks
- Used FIFO (First In, First Out) method and dated packaged goods and foods
- Rotated blenders and machinery
- Did bin runs
- Transporting ice to the shop floor from the back of the shop
- Greeting customers and answering customer concerns/questions
- Help out other team members
Student Placement
San Churros
02.2025 - 04.2025
- Basic cleaning such as wiping tables, collecting dishes, sweeping floors, wiping benches and shelves, mopping floors, dusting cobwebs and wiping windows
- Greeting and delivering customer orders to tables
- Putting out retail merchandise and replacing full gelato tubs
- Cleaning and topping up gelato cones, croffles and pop ball tubs
- Preparing snack and grazing boxes and churro dough
- Labelling products with today's dates
- Refilling sauces, condiments and takeaway sauces
- Creating gift hampers and refilling flour tubs
- Going to the bank to collect cashback orders
- Cleaning back of house, stabilising tables and washing chairs
- Wiped menu stands and organised menus
- Trained other students on workplace tasks
- Flushed out drains and topped up cakes, cookies and brownies
Team Member
Spotlight
07.2021 - 02.2024
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Greeted customers and helped with product questions
- Monitored sales floor and merchandise displays for presentable conditions, taking corrective action such as restocking or reorganising products
- Worked closely with shift manager to solve problems and handle customer concerns
- Stocked merchandise, clearly labelling items and arranging according to size or colour
- Supported loss prevention goals by monitoring shopping behaviour
Education
Certificate III - Hospitality
Arrow Training
12.2025
Employability Skills Training (EST) -
01.2023
Certificate II - IT (Information and Technology)
Warnbro Community High School
12.2018
Certificate II - Visual Arts
Warnbro Community High School
12.2018
Skills
- Communication
- Decision making
- Reliable
- Honest
- Resilient
- Problem solving
- Independent
- Keen
References
- Tallulah Rickards, San Churro Manager, rockinghamwa@sanchurro.com, (08) 9591 2053
- Liz Vitelli, Australian Red Cross shop Manager, redcross.org.au/shopvolunteer, 6215 0450
Added Information
- Can Pass Pre-Employment Screening
- Valid Auto Driver's Licence
- Reliable Vehicle
- Confident with Public Transport
Qualifications And Tickets
- Certificate II: IT (Information and Technology), Warnbro Community High School, 12/18
- Certificate II: Visual Arts, Warnbro Community High School, 12/18
- Employability Skills Training (EST), 03/23
- Certificate III: Hospitality, Arrow Training, 02/25
- Food Safe Certificate
- Responsible Service of Alcohol Certificate
- COVID Vaccinated
Timeline
Ampol Boost Juice
11.2025 - 02.2026
Student Placement
San Churros
02.2025 - 04.2025
Team Member
Spotlight
07.2021 - 02.2024
Sales Assistant
Australian Red Cross
12.2020 - Current
Certificate III - Hospitality
Arrow Training
Employability Skills Training (EST) -
Certificate II - IT (Information and Technology)
Warnbro Community High School
Certificate II - Visual Arts
Warnbro Community High School