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I have over three years of dedicated experience as a Technical Support Analyst within the IT industry, proficient in addressing end-user concerns and rectifying issues pertaining to computer systems, mobile devices, and peripheral equipment. Possess a keen understanding of usability and security considerations, ensuring comprehensive support solutions. Certified in Cybersecurity (CC) by ISC2 and CompTIA Security+ SY0-701 certified, demonstrating a solid understanding of Cybersecurity principles and practices. I am a proactive learner with a genuine passion for emerging technologies, committed to continuous skill enhancement through various avenues such as LinkedIn Learning, formal classroom instruction, and hands-on training. Embracing the evolving landscape of technology and its impact on our daily lives is a core aspect of my professional ethics. I hold a Bachelor's degree in Computer Applications complemented by post-graduate certifications in Computer Applications Security and Wireless Networking.

Versatile and results driven IT professional with over 5 years of experience spanning Network Operations Center System Administration, and IT Support. Proven ability to monitor, maintain, and troubleshoot enterprise IT infrastructure, ensuring high availability, performance, and security of systems and networks.
Skilled in network monitoring tools such as SolarWinds, Zabbix, and Wireshark, with hands on experience supporting Cisco, Meraki, Ruckus, and UniFi environments. Strong background in Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, and virtualization. Adept at incident management, root cause analysis, and escalation within structured IT service environments.
Recognized for delivering efficient first line and second line support, managing service requests, and maintaining excellent user satisfaction as a Single Point of Contact. Experienced in system monitoring, backups, disaster recovery, and implementing security best practices.
Highly adaptable, proactive, and capable of working independently or within a team to support mission-critical operations in dynamic enterprise environments.

Assistant Program Director/Scouting Background:
Work with the coaching staff to manage the day to day operations of running the basketball program and responsible for developing a manual for player academics and coordinating the head coaches calendar. Oversee the daily operation of the program and plan and coordinate programs and all other activities for the program as instructed by the head coach. Assist with managing the travel destinations and schedule for the players and coaching staff. I provide the coaching staff with player profile sheets. Scout players, break down video of players, and provide detailed scouting reports. A strong skill set to take comprehensive notes on players and evaluate talent.
AAU Boys Basketball Coaching Background:
Motivational Coach enthusiastic about working with student-athletes to teach core sports principles, teamwork, and lifelong strategies for success. Pursuing coaching and recruiting role with progressive organization. Energetic versed in training and development strategies to transform athlete performance. Well-developed communication and problem-solving abilities with eye for detail and highly creative style. Believe in promoting a positive environment and good sportsmanship. Safety-minded with skills in pursuing a coaching opportunity with organization that appreciates determination and player guidance. Can manage and improve team operations with diplomatic and resourceful leadership. High-energy problem-solver knowledgeable about competitor strategies and talented in adapting team techniques to overcome challenging styles. Devise and deploy solid recruitment strategies to bring in top athletes.
Executive Assistant Background:
Detail-oriented and driven with expertise in problem solving and managing daily office functions. Smooth and efficient with experience enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives. Well-organized and precise with excellent multitasking skills and sound judgement. Believe in developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Ambitious and motivated. Reliable with keen focus on detail and accuracy.
Information Technology Specialist Background:
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Skilled Systems Analyst with proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, service-oriented architecture and supervisory experience in functionality, usability, reliability, performance and regression testing. Have broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction.

An effective Manager with a wide range of skills and abilities gained from a successful career within market leading cleaning contractors. Well-developed communication and interpersonal skills effectively applied to board level reporting (client and company), developing and maintaining sound client relationships as well as leading and developing staff team. Excellent administration abilities gained and applied to management of high profile contract accounts, co-ordinating labour, equipment and supplies within required budgets. With a genuine commitment to quality of customer service, now seeking an opportunity to utilise skills and develop abilities within a well-resourced organisation, where previous experience would be considered an advantage.

Devraj Kate

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Certificate II in Security Operations

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Certificate II in Security Operations

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