Devyani Raheja
IT Support /Digital Mentor
Bentleigh,VIC
Summary
Reliable employee seeking IT support position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Community Development/IT Support
NIECH (Network Of Inner East Community Houses)
Melbourne
05.2022 - 08.2022
- Provided IT support and training to the Inner East Community Housing
- Supported elderly community members with their digital literacy, proving technical support and online security awareness through one-on-one sessions and group presentations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Tech Advisor/Digital Mentor
Ashburton Community Centre
Melbourne
03.2021 - 05.2022
- Support elderly Australians with their digital literacy and proving technical support
- Created Content for presentation in simple language without any technical Jargon
- Delivered quality classroom presentations and made the Digital Mentor Program a big success in creating digital and cyber awareness amongst elderly citizens.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
Business Analyst
Intellificial
Melbourne
09.2021 - 11.2021
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Evaluated trends to understand competitive environments and assess current strategies.
- Surveyed clients to ascertain requirements and expectations for product.
Education
Certification - IT Support And Operations
Victoria University Polytechnic
Melbourne, VIC 05.2022 - 08.2022
Graduate Certificate - Cyber Security
Box Hill TAFE
Melbourne, VIC 10.2020 - 03.2021
Certificate IV - Cyber Security
Holmesglen TAFE
Melbourne, VIC 07.2019 - 07.2020
Master of Arts - Economics
Mumbai University
India 04.2001 -
Skills
Computer literacy
Group facilitation
Community engagement
Needs assessment
Attention to Detail
Active Listening
MS Office
Written Communication
G-Suite
Documentation proficiency
Accomplishments
- Ashburton Community received 3 times funding to continue the Digital Mentor Project
- Completed the Pilot Project funded by Beconnected to run IT support for community housing.
- I have seven years of overseas experience working for different financial services firms.
Timeline
Certification - IT Support And Operations
Victoria University Polytechnic
05.2022 - 08.2022
Community Development/IT Support
NIECH (Network Of Inner East Community Houses)
05.2022 - 08.2022
Business Analyst
Intellificial
09.2021 - 11.2021
Tech Advisor/Digital Mentor
Ashburton Community Centre
03.2021 - 05.2022
Graduate Certificate - Cyber Security
Box Hill TAFE
10.2020 - 03.2021
Certificate IV - Cyber Security
Holmesglen TAFE
07.2019 - 07.2020
Master of Arts - Economics
Mumbai University
04.2001 -