Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dew Tieu

Melbourne,VIC

Summary

Driven Relationship Manager focused on deepening client relationships by providing superior service and support.


Outgoing and ambitious professional with over 25 years' experience banking.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative.


Focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.

Overview

10
10
years of professional experience

Work History

Relationship Manager

Westpac
08.2022 - Current
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Complied with established internal controls and policies.

Associate

Westpac Private Bank
08.2019 - 08.2021
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Support to Private Bank
  • Credit submissions for new lending, discharges, consents, releases, home loan reviews
  • Maintained relationships with customers to maximize sales opportunities.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Managed customer relations through communication and helpful interactions.
  • KYC Onboarding
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Personal Banker Specialist

Westpac Williamstown Branch
12.2017 - 08.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Identify opportunities for business partners: wealth and home loans.
  • Ensure branch KPIs are met.
  • daily report monitoring and compliance met.

Home Finance Manager

Westpac - ConnectNow
02.2016 - 12.2017
  • Complied with established internal controls and policies.
  • Building client relationships.
  • Loan assessments and processing from interview to post settlement stage.
  • Maintain 'after care service;.
  • Coach and educate branch members to identifying opportunities.
  • Develop referral opportunities with business partners.


Bank Manager

Westpac - Smithfield And Port Douglas QLD
06.2013 - 02.2016
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Identify opportunities to grow branch revenue.
  • Examined customer loan applications for loan approvals and denials.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Education

BBA - Economics And Finance

Royal Melbourne Institute of Technology
Melbourne
11.2007

Skills

  • Loans
  • Attention to Detail
  • Organizational Leadership
  • Process Knowledge
  • Pricing Structures
  • Decision Making and work independently
  • Leadership
  • Adaptability
  • Communication skills

Timeline

Relationship Manager

Westpac
08.2022 - Current

Associate

Westpac Private Bank
08.2019 - 08.2021

Personal Banker Specialist

Westpac Williamstown Branch
12.2017 - 08.2019

Home Finance Manager

Westpac - ConnectNow
02.2016 - 12.2017

Bank Manager

Westpac - Smithfield And Port Douglas QLD
06.2013 - 02.2016

BBA - Economics And Finance

Royal Melbourne Institute of Technology

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Dew Tieu