Dewan KHAN
Macquarie Fields,NSW
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
18
18
years of professional experience
Work History
Aviation Screening Officer (Duty Shift Manager)
Certis Security Australia ( SNP Security )
05.2010 - Current
- Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
- Utilized advanced scanning equipment to accurately detect prohibited items in luggage.
- Collaborated closely with airline representatives for smooth coordination of operations at the checkpoint area.
- Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings.
- Enhanced security measures by implementing thorough screening procedures and protocols.
- Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events.
- Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
- Facilitated seamless transitions between checkpoints for passengers, minimizing delays caused by additional screenings.
- Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.
- Collaborated with fellow officers to maintain a secure environment for travelers and staff.
- Ensured passenger safety through consistent application of airport policies and regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Security Officer
Delta Security
01.2010 - 04.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Tricorp Security
01.2009 - 02.2010
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted regular patrols of key areas to spot and control security concerns.
Customer Service
Garfish Restaurants
06.2006 - 12.2008
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Directed cleaning, restocking, and customer service activities.
- Resolved issues and maintained customer service standards.
- Greeted customers and provided outstanding customer service.
- Managed restaurant scheduling, foodservice and customer service.
Education
Certificate IV - Training And Assessment
TAFE NSW
Bankstown, NSW12.2021
Certificate IV - Local Government -Regulatory Service
TAFE NSW
Armidale, NSW10.2021
Certificate IV - Customer Contact & Service
Strive Australia Sydney
Sydney, NSW01.2012
Certificate IV - Hospitality Management
Illawara Business College
Bankstown, NSW11.2008
Diploma of Information Technology - Network And System Administration
Australian Institute of Commerce & Language (AICL)
Sydney, NSW06.2006
Bachelor of Science - Computer Science
BRAC University
Bangladesh07.2005
Skills
- Passenger Screening
- Patience and Tolerance
- CCTV Monitoring
- Fire safety awareness
- Security Protocols
- Threat detection
- Baggage Inspection
- Cross-cultural sensitivity
- Customer service and assistance
- Integrity and Honesty
- Customer relations skills
- Behavioral observations
- Hazardous items knowledge
- Stress Tolerance
- Operations Management
- Team Development
- Incident Reporting
Timeline
Aviation Screening Officer (Duty Shift Manager)
Certis Security Australia ( SNP Security )
05.2010 - Current
Security Officer
Delta Security
01.2010 - 04.2010
Security Officer
Tricorp Security
01.2009 - 02.2010
Customer Service
Garfish Restaurants
06.2006 - 12.2008
Certificate IV - Training And Assessment
TAFE NSW
Certificate IV - Local Government -Regulatory Service
TAFE NSW
Certificate IV - Customer Contact & Service
Strive Australia Sydney
Certificate IV - Hospitality Management
Illawara Business College
Diploma of Information Technology - Network And System Administration
Australian Institute of Commerce & Language (AICL)
Bachelor of Science - Computer Science
BRAC University
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