OSforensics
Dewan Farhat Al Jami
Graduate
Mascot,NSW
Summary
Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
4
4
Certifications
7
7
years of post-secondary education
Work History
IT Support Specialist
IT Total Solution Pty
Mascot, NSW
01.2021 - Current
- Monitored systems in operation and input commands to troubleshoot.
- Devised solutions to operations issues related to windows and office 365, working closely via phone, email, live chat and web teleconference.
- Configured hardware, devices and software to set up work stations for employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Data Analyst Intern
Maisha Group
Dhaka, Dhaka
01.2018 - 04.2018
- Extracted, loaded and reconciled large amounts of data and sources to validate user-centric scenarios.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Cleaned up and backed up data to maintain data integrity during extraction, manipulation and processing.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Presented reports to clients and teammates regarding project progress and results.
Education
Master of Science - Information Technology in Cyber Security
University Of Technology Sydney
Sydney, Australia 07.2018 - 07.2020
Bachelor of Science - Computer Science And Engineering
North South University
Bangladesh 07.2013 - 05.2018
Skills
Desktop support
undefinedSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Cyber Security Virtual Internship, ANZ Bank
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Support Specialist
IT Total Solution Pty
01.2021 - Current
Cyber Security Virtual Internship, ANZ Bank
12-2020
Application and Service Attacks, Australian Computer Society
12-2020
Ethical Hacking, LInkedIn
12-2020
Global Trade Accelerator, NSW Governement and UTS
08-2020
Master of Science - Information Technology in Cyber Security
University Of Technology Sydney
07.2018 - 07.2020
Data Analyst Intern
Maisha Group
01.2018 - 04.2018
Bachelor of Science - Computer Science And Engineering
North South University
07.2013 - 05.2018
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