Dewi Agustina
Merrylands,NSW
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction at Childhood Memory Pty Ltd. My strong organizational skills and attention to detail ensure efficient operations and a loyal customer base. My experience as a Home Baker showcases my creativity and commitment to quality.
Overview
17
17
years of professional experience
Work History
Home Baker - Indonesian Cakes and Snacks
Self Employed
04.2022 - Current
- Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
- Built a loyal customer base through targeted marketing efforts, including social media promotion and local advertising campaigns.
- Contributed to increased sales revenue by upselling additional products such as donuts, pancakes, and other Indonesian desserts.
- Followed food safety standards when handling ingredients.
Online Sales Representative
Childhood Memory Pty Ltd
04.2018 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
- Developed strong relationships with suppliers, negotiating favourable pricing terms without compromising on product quality.
Cafe All Rounder
Green Bean Espresso
03.2015 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Assistant
BBQ Grilled Fish Market
09.2011 - 12.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Primary School Class Teacher
Perguruan Dharma Bakti Lubuk Pakam
07.2008 - 06.2010
Education
Certificate -
CPR First Aid
05-2025
05-2025
Certificate III - Accounts Administration
Bridge Business College
08-2017
Diploma - Management
The Sydney Business And Travel Academy
Sydney, NSW07-2012
Advanced Diploma - Marketing
The Sydney Business And Travel Academy
07-2012
Skills
- Strong organisational and time management skills
- Exceptional Communication and interpersonal skills
- Ability to work independently and as part of a team
- Detailed oriented and able to handle multiple tasks simultaneously
Languages
English
Indonesian
Timeline
Home Baker - Indonesian Cakes and Snacks
Self Employed
04.2022 - Current
Online Sales Representative
Childhood Memory Pty Ltd
04.2018 - Current
Cafe All Rounder
Green Bean Espresso
03.2015 - 04.2016
Sales Assistant
BBQ Grilled Fish Market
09.2011 - 12.2014
Primary School Class Teacher
Perguruan Dharma Bakti Lubuk Pakam
07.2008 - 06.2010
Certificate -
CPR First Aid
Certificate III - Accounts Administration
Bridge Business College
Diploma - Management
The Sydney Business And Travel Academy
Advanced Diploma - Marketing
The Sydney Business And Travel Academy
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